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Customer Journey Map
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The slide uses a funnel-like progression from 'Problem' to 'Support response', categorizing interventions by the level of human involvement.2024 Executive Perspectives Unlocking Impact from AI · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Iceberg2 hits
37
The slide uses a bar chart-like structure to represent a chronological progression of customer value/engagement.2025 Investor Day · Samsara
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Pattern Hunter2 hits
16
The slide uses a multi-layered process diagram to align customer stages with business capabilities and value propositions.barclays global credit bureau forum v30 · Experian
Consulting deck Equity research Beat · Problem & ComplicationLoop · Tale Two Worlds2 hits
46
The slide uses a wavy line to connect the stages of the customer journey.Bold moves: Leading Southeast Asia's next wave of consumer growth · Bain
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Funnel Analysis2 hits
28
The slide uses a color-coded matrix to show where leading players focus their efforts across different sub-segments (Upskilling, Online tutoring, etc.).Brazil Education Technology Market L.E.K. Perspectives · L.E.K.
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds2 hits
07
The diagram uses a Sankey-like flow visualization to show the many touchpoints and channels involved in the luxury consumer journey.China Luxury Digital Playbook · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Before After2 hits
18
The slide uses a process flow diagram to contrast the indirect path (via intermediaries) with the direct path to the store.Fast Forward Route to Consumers · Bain
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Before After2 hits
36
The slide uses a sequential process flow to map life stages to career impacts.PwC Women in Work 2025 · PwC
Consulting deck Strategy consulting 2 hits
37
Part of a multi-stage framework; this is the continuation slide.PwC Women in Work 2025 · PwC
Consulting deck Strategy consulting 2 hits
67
The slide uses a color-coded block structure to represent the customer journey phases.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree2 hits
26
The slide uses a sequential flow (A-F) to show a failed customer journey.True-Luxury Global Consumer Insights 9th Edition · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Day In Life2 hits
46
Uses a matrix structure to align platform capabilities with marketing funnel stages.2018 True-Luxury Global Consumer Insight · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
47
The slide uses a process flow diagram to illustrate a digital marketing funnel on WeChat.2018 True-Luxury Global Consumer Insight · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
48
The slide uses a funnel-like progression (Reach, Engage, Convert, Transaction, After-sales & CRM) applied to Tencent's business units.2018 True-Luxury Global Consumer Insight · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
08
The slide uses a process flow diagram to map specific pain points to development, regulation, reimbursement, and adoption stages.Accelerated Access Review UK Mapping · Deloitte
Consulting deck Strategy consulting Beat · Problem (Identify pain)Loop · Cost Of Inaction1 hit
10
The slide uses a timeline-based customer journey framework to map behavioral milestones against emotional states.AI-Enabled Engineering Excellence · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Maturity Curve1 hit
32
The slide uses a 3-column structure to categorize consumer needs.Altagamma 2017 Worldwide Luxury Market Monitor · Bain
Consulting deck Strategy consulting Beat · The Implications (So What)Loop · Golden Circle1 hit
19
The slide uses a funnel diagram to represent the customer journey (Awareness, Consideration, Purchase, Loyalty).Altagamma 2018 Worldwide Luxury Market Monitor · Bain
Consulting deck Strategy consulting Beat · The Implications (So What)Loop · Before After1 hit
25
The slide uses a timeline-like structure to map customer expectations to specific service pillars.Altagamma 2019 Worldwide Luxury Market Monitor · Bain
Consulting deck Strategy consulting Beat · Deeper LayerLoop · Segmentation Split1 hit
17
Includes qualitative consumer testimonials and quantitative survey data on luxury purchasing factors.A New Generation of Chinese Consumers Reshaping the Luxury Market · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · So What Cascade1 hit
28
The slide uses a stacked bar chart to compare channel share, with a delta column showing the difference for the specific segment.A New Generation of Chinese Consumers Reshaping the Luxury Market · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
35
The slide uses survey data to map the customer journey for heavy-spending consumers.A New Generation of Chinese Consumers Reshaping the Luxury Market · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
46
The slide uses a process flow diagram to show the customer journey from public domain ads to private domain 1v1 service.A New Generation of Chinese Consumers Reshaping the Luxury Market · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Pattern Hunter1 hit
15
The slide uses circular progress indicators to represent percentages for each journey type per city tier.China Luxury Digital Playbook · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · So What Cascade1 hit
39
The slide uses a process flow diagram to show the shift from offline to online, followed by a stacked bar chart comparing time spent in different stages of the patient journey.Decoding Chinese Internet 2.0 Next Chapter · BCG
Consulting deck Strategy consulting Beat · Core InsightLoop · Zoom In1 hit
21
The slide uses a central pie chart to segment the population and side-bars to detail specific drivers for each segment.Digital consumer spending India · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Segmentation Split1 hit
24
The slide uses a stepped layout to show progression across customer segments.Digital consumer spending India · BCG
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · So What Cascade1 hit
25
The slide uses a cascading step-like layout to show progression across customer segments.Digital consumer spending India · BCG
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · So What Cascade1 hit
14
Includes specific client examples (Starbucks, Yili) and a foundational requirement for first-party data.Future of Sales Marketing Executive Perspectives · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Mece Breakdown1 hit
15
The slide uses a journey-like visual flow to connect five strategic pillars for channel integration.Future of Sales Marketing Executive Perspectives · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Mece Breakdown1 hit
17
The slide uses a circular design motif and a photo of a couple in a car to represent 'life journeys'.Global Banking Consumer Study Reignite human connections to discover hidden value · Accenture
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Before After1 hit
30
The slide uses a concentric circle diagram to represent stages of loyalty, mapped against two axes.Global Banking Consumer Study Reignite human connections to discover hidden value · Accenture
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Maturity Curve1 hit
15
The slide uses a serpentine path to represent the customer journey through different financial life stages.Global Retail Banking 2022 · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · 2x2 Matrix1 hit
21
The slide uses a process flow diagram to map green mortgage interventions across the home-buying value stream.Global Retail Banking 2022 · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Why Now1 hit
25
The slide uses a process flow diagram to illustrate how banks can support customers through their green transformation journey.Global Retail Banking 2022 · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Time Machine1 hit
07
Uses a funnel diagram to map customer journey stages to specific influencing variables.Leading Online Shoppers Finish Line · BCG
Consulting deck Strategy consulting Beat · Situation & ContextLoop · Aha Moment1 hit
08
Includes a CEO quote and a reference to a funnel-like structure for the customer journey.Leading Online Shoppers Finish Line · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Aha Moment1 hit
303
The slide uses a process flow to illustrate the triage mechanism for animal control requests.Loose dogs in Dallas Strategic Recommendations · BCG
Consulting deck Strategy consulting Loop · Funnel Analysis1 hit
23
The slide uses a 'problem-solution' structure, mapping user pain points (left) to specific market players (right).Open Education Resources ecosystem · BCG
Consulting deck Strategy consulting Loop · Voice Of Customer1 hit
13
The slide uses a linear process flow to map stakeholder benefits across the product lifecycle.Resales Next Chapter Fashion Luxury · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Value Chain Walk1 hit
22
The slide uses a process flow to show skill evolution and role transformation.Resiliency in the making · Accenture
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Maturity Curve1 hit
71
The slide uses a process flow diagram to map specific AI technologies to marketing tasks.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
15
The slide uses a two-column layout to contrast the 'Interest' and 'Engagement' phases of the content consumption journey.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Day In Life1 hit
19
The Venn diagram illustrates multi-platform consumption behavior.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Zoom In1 hit
24
Seeing the BIG PictureSeeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
29
The slide uses a journey-based framework (Discovery -> Interest -> Engagement) at the top right.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Aha Moment1 hit
30
The slide uses a customer journey framework (Discovery -> Interest -> Engagement) to contextualize the data.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Aha Moment1 hit
37
The slide uses a 'Consumer Reality' framing to show the impact of digital engagement on different media segments.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Zoom In1 hit
38
The slide uses a 'myth vs reality' structure to frame the case study.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Expert Witness1 hit
43
The slide uses a two-column layout to contrast stages of the customer journey, followed by specific strategic initiatives.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · So What Cascade1 hit
52
The slide uses a custom matrix structure to map decision types to measurement approaches and lists incremental metrics by funnel stage.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Capability Gap1 hit
57
The slide uses a custom visual representation of a journey funnel mapped against media categories.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting 1 hit
24
The chart shows a clear trend where negative sentiment increases from the 'Discover' phase to the 'Use' phase.The next billion consumers · Accenture
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Funnel Analysis1 hit
45
The slide uses a customer journey framework to segment consumer behavior and validate it with survey data.The next billion consumers · Accenture
Consulting deck Strategy consulting Beat · Impact & Next Steps1 hit
125
The slide outlines a phased approach to digital transformation, emphasizing a trial-and-error methodology.Transformation Ebook · BCG
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Maturity Curve1 hit
127
This appears to be a page from a book or long-form report rather than a standard consulting slide deck.Transformation Ebook · BCG
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Maturity Curve1 hit
27
Uses a timeline-based comparison framework to contrast past and future states.True-Luxury Global Consumer Insights 7th Edition · BCG
Consulting deck Strategy consulting Beat · The Implications (So What)Loop · Before After1 hit
12
The slide uses a structured 'Trend' vs 'Implications' format to address the shift in consumer preferences in a channel-less age.True-Luxury Global Consumer Insights 9th Edition · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Mece Breakdown1 hit
28
The slide uses a customer journey map framework to visualize friction intensity across different stages of the luxury buying process.True-Luxury Global Consumer Insights 9th Edition · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Day In Life1 hit
34
The slide uses a process flow diagram to illustrate the transformation of business operations.Work, workforce, workers Reinvented in the age of generative AI · Accenture
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Before After1 hit