2024 Executive Perspectives Unlocking Impact from AI · page 11 of 24
The slide uses a funnel-like progression from 'Problem' to 'Support response', categorizing interventions by the level of human involvement.
Consulting deck · customer_journey · present_framework · sparse density
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customer-journey instance headline
Tools 4
Action Titles slide · 85%
Title: 'AI transforms the entire customer journey, including upstream prevention'
Law of Similarity slide · 70%Repeated AI-circle iconography signals which actions are AI-driven
Picture Superiority Effect slide · 80%Icon-rich journey map with AI/human icons across all touchpoints
Visual Hierarchy slide · 75%Five labelled value-chain stages reading L→R with consistent style
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Frameworks 2