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slides · global inventory

Callout

Component collection for the active corpus filters, with each row opening the slide detail view.

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Matching slides 96,741
Current window 18,991-19,020
Pages 3,225
Rows per page 30
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18,991-19,020 of 96,741

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05
The slide uses a list-based structure to detail specific barriers to CX improvement.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Mece Breakdown1 hit
06
Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Quick Win Big Bet1 hit
07
Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Quick Win Big Bet1 hit
08
Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
09
Includes a personal quote/perspective from Jon Davie, Chief Client Officer at Zone.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
11
The slide serves as an introduction to the report's findings, referencing data tables that appear on subsequent pages.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
13
The slide uses a word cloud to visualize qualitative survey results alongside quantitative NPS benchmark data.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
14
Page 14 of a report titled 'Bridging the Customer Experience Gap'.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
17
The slide references a 'Figure 4' which is not present on this page.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
18
The chart displays stacked percentages for each capability, totaling the values shown at the end of each bar.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
19
The slide analyzes capability gaps in CX, specifically noting that technology, organizational structure, and processes are often rated as 'okay' or worse.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
21
The slide includes a testimonial from Sanjit Badhan and a stacked bar chart showing investment levels (Increasing, Keeping the same, Decreasing).Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
23
Includes a quote from Adrienne Gormley of Dropbox.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
24
Figure 8: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
25
The slide uses a large pull-quote style statistic as the primary headline, followed by two columns of narrative text.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
26
Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
28
The slide uses a narrative structure to explain the necessity of integrated technology stacks for effective CX.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
29
Figure 10: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
30
The slide uses a large pull-quote as the primary visual anchor.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
31
The slide includes a quote from a respondent regarding organizational complexity and references findings from other sections of the report.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
32
The slide highlights organizational and technical barriers to data sharing.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
33
Includes references to Design Management Institute's Design Value Index.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
34
Figure 13. Respondents: 373.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
35
Includes a pull-quote from Maya Moufarek of Pharmacy2U and references Figure 14.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
36
Figure 14Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
37
The slide serves as a transition/introductory page for a section discussing a perception gap in CX priorities.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
39
Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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Figure 15. Respondents: 784.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Impact & Next Steps1 hit