Bridging Customer Experience Gap · page 9 of 56
Includes a personal quote/perspective from Jon Davie, Chief Client Officer at Zone.
Consulting deck · ceo_quote · establish_context · overcrowded density
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Audience Definition slide · 70%
the research identifies the building blocks of customer experience - technology, data, strategy, culture, process and organisational design
Credibility Transfer slide · 80%Foreword from Jon Davie, Chief Client Officer at Zone
Storytelling Effect slide · 60%It's the need to blend the rational (data, technology and platforms) with the emotional (narrative, empathy, customer centricity) that makes delivering outstanding CX so challenging
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