Respondents to our business survey were most likely to say that the chief marketing officer (32%) is responsible, followed by the chief customer officer (24%).
Bridging Customer Experience Gap · page 26 of 56
Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.
Consulting deck · data_table · analyze_data · overcrowded density
Slide locked Sign in to view
Slide schematic 5/5
chart 1/1 paragraph 2/2 source-note 1/1 title 1/1
Components 5
bar-vertical paragraph paragraph source-note headline
Tools 1
Metrics 1
Frameworks 0
∅
No frameworks
No framework match is anchored to this slide.