Respondents to our business survey were most likely to say that the chief marketing officer (32%) is responsible, followed by the chief customer officer (24%).
Bridging Customer Experience Gap · page 26 of 56
Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.
Consulting deck · data_table · analyze_data · overcrowded density
Slide locked Sign in to view
Slide schematic 5/8
callout 0/1 chart 1/1 metric 0/1 paragraph 2/2 quote 0/1 source-note 1/1 title 1/1
3 without position callout 1 · metric 1 · quote 1
calloutmetric · primaryquote
Components 8
callout bar-vertical primary paragraph paragraph quote source-note headline
Tools 1
Metrics 1
Frameworks 0
∅
No frameworks
No framework match is anchored to this slide.