The culture gap: importance of a customer-centric culture
Bridging Customer Experience Gap · page 23 of 56
Includes a quote from Adrienne Gormley of Dropbox.
Consulting deck · problem_statement · frame_problem · overcrowded density
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Anchoring Bias block · 75%
Hero stat '17% strongly agree organisation united' anchors the culture section
Tension Management loop · 55%Builds tension as culture is named hardest gap
Action Titles slide · 70%Title names the gap: importance of customer-centric culture
Problem Statement Canvas slide · 70%To be truly customer-focused, the whole business must understand and buy into CX goals.
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