Although siloed organisation structure comes a relatively close second to technology, at 19%, responses featuring earlier in this report suggest a higher level of confidence among businesses over overcoming of challenges when it comes to organisation, as opposed to technology systems.
Bridging Customer Experience Gap · page 31 of 56
The slide includes a quote from a respondent regarding organizational complexity and references findings from other sections of the report.
Consulting deck · data_table · diagnose · overcrowded density
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