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Customer Journey Map
Framework collection for the active corpus filters, with each row opening the slide detail view.
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Framework
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The slide uses a funnel-like progression from 'Problem' to 'Support response', categorizing interventions by the level of human involvement.2024 Executive Perspectives Unlocking Impact from AI · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Iceberg2 hits
37
The slide uses a bar chart-like structure to represent a chronological progression of customer value/engagement.2025 Investor Day · Samsara
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Pattern Hunter2 hits
16
The slide uses a multi-layered process diagram to align customer stages with business capabilities and value propositions.barclays global credit bureau forum v30 · Experian
Consulting deck Equity research Beat · Problem & ComplicationLoop · Tale Two Worlds2 hits
46
The slide uses a wavy line to connect the stages of the customer journey.Bold moves: Leading Southeast Asia's next wave of consumer growth · Bain
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Funnel Analysis2 hits
28
The slide uses a color-coded matrix to show where leading players focus their efforts across different sub-segments (Upskilling, Online tutoring, etc.).Brazil Education Technology Market L.E.K. Perspectives · L.E.K.
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds2 hits
07
The diagram uses a Sankey-like flow visualization to show the many touchpoints and channels involved in the luxury consumer journey.China Luxury Digital Playbook · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Before After2 hits
18
The slide uses a process flow diagram to contrast the indirect path (via intermediaries) with the direct path to the store.Fast Forward Route to Consumers · Bain
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Before After2 hits
36
The slide uses a sequential process flow to map life stages to career impacts.PwC Women in Work 2025 · PwC
Consulting deck Strategy consulting 2 hits
37
Part of a multi-stage framework; this is the continuation slide.PwC Women in Work 2025 · PwC
Consulting deck Strategy consulting 2 hits
67
The slide uses a color-coded block structure to represent the customer journey phases.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree2 hits
26
The slide uses a sequential flow (A-F) to show a failed customer journey.True-Luxury Global Consumer Insights 9th Edition · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Day In Life2 hits
46
Uses a matrix structure to align platform capabilities with marketing funnel stages.2018 True-Luxury Global Consumer Insight · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
47
The slide uses a process flow diagram to illustrate a digital marketing funnel on WeChat.2018 True-Luxury Global Consumer Insight · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
48
The slide uses a funnel-like progression (Reach, Engage, Convert, Transaction, After-sales & CRM) applied to Tencent's business units.2018 True-Luxury Global Consumer Insight · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
17
The slide uses a circular design motif and a photo of a couple in a car to represent 'life journeys'.Global Banking Consumer Study Reignite human connections to discover hidden value · Accenture
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Before After1 hit
30
The slide uses a concentric circle diagram to represent stages of loyalty, mapped against two axes.Global Banking Consumer Study Reignite human connections to discover hidden value · Accenture
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Maturity Curve1 hit
22
The slide uses a process flow to show skill evolution and role transformation.Resiliency in the making · Accenture
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Maturity Curve1 hit
15
The slide uses a two-column layout to contrast the 'Interest' and 'Engagement' phases of the content consumption journey.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Day In Life1 hit
19
The Venn diagram illustrates multi-platform consumption behavior.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Zoom In1 hit
24
Seeing the BIG PictureSeeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
29
The slide uses a journey-based framework (Discovery -> Interest -> Engagement) at the top right.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Aha Moment1 hit
30
The slide uses a customer journey framework (Discovery -> Interest -> Engagement) to contextualize the data.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Aha Moment1 hit
37
The slide uses a 'Consumer Reality' framing to show the impact of digital engagement on different media segments.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Zoom In1 hit
38
The slide uses a 'myth vs reality' structure to frame the case study.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Expert Witness1 hit
43
The slide uses a two-column layout to contrast stages of the customer journey, followed by specific strategic initiatives.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · So What Cascade1 hit
52
The slide uses a custom matrix structure to map decision types to measurement approaches and lists incremental metrics by funnel stage.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Capability Gap1 hit
57
The slide uses a custom visual representation of a journey funnel mapped against media categories.Seeing the BIG Picture · BCG
Consulting deck Strategy consulting 1 hit
24
The chart shows a clear trend where negative sentiment increases from the 'Discover' phase to the 'Use' phase.The next billion consumers · Accenture
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Funnel Analysis1 hit
45
The slide uses a customer journey framework to segment consumer behavior and validate it with survey data.The next billion consumers · Accenture
Consulting deck Strategy consulting Beat · Impact & Next Steps1 hit
34
The slide uses a process flow diagram to illustrate the transformation of business operations.Work, workforce, workers Reinvented in the age of generative AI · Accenture
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Before After1 hit