Simple & Digital Customer Experience Model

Bain

arc beats above · slides in the middle · loops below · scroll → 5 LOOPS

Deck intelligence map

coverage by narrative range · generated from this deck JSON

Narrative range 12 total

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Situation & Context 2 slides 100% 2/2 slides 100% 2/2 slides · 12 hits

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100% 2/2 slides · 9 hits

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100% 2/2 slides 100% 2/2 slides Problem & Complication 1 slides 100% 1/1 slides 100% 1/1 slides

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100% 1/1 slides · 3 hits

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100% 1/1 slides 100% 1/1 slides Solution & Approach 5 slides 100% 5/5 slides 100% 5/5 slides · 23 hits

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100% 5/5 slides · 22 hits 40% 2/5 slides · 4 hits 100% 5/5 slides 100% 5/5 slides Evidence & Proof 1 slides 100% 1/1 slides 100% 1/1 slides · 8 hits

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100% 1/1 slides · 5 hits

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100% 1/1 slides 100% 1/1 slides Impact & Next Steps 3 slides 100% 3/3 slides 100% 3/3 slides · 14 hits

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100% 3/3 slides · 14 hits 33.3% 1/3 slides · 2 hits 100% 3/3 slides 100% 3/3 slides

Slide inventory

every slide · same image gating as the playbook

front_matter

Open slide detail

front_matter

Open slide detail

establish_context

Open slide detailBeat · Situation & ContextLoop · Tale Two Worlds

summarize

Open slide detailBeat · Situation & ContextLoop · Tale Two Worlds

transition

Open slide detailBeat · Problem & ComplicationLoop · Tale Two Worlds

The slide outlines a three-stage process (Design, Detail, Define/Build/Deploy) underpinned by agile ways of working.present_framework

Open slide detailBeat · Solution & ApproachLoop · Mece Breakdown

The slide continues a list from a previous page (starting at point 2).present_solution

Open slide detailBeat · Solution & ApproachLoop · Mece Breakdown

transition

Open slide detailBeat · Solution & ApproachLoop · Value Chain Walk

The slide outlines a circular, iterative process for innovation, referencing specific company examples like Uber, Google, and Amazon.present_framework

Open slide detailBeat · Solution & ApproachLoop · Value Chain Walk

Part of a series on 'Building a Customer Experience Factory'.plan_implementation

Open slide detailBeat · Solution & ApproachLoop · Value Chain Walk

The slide uses a series of bulleted examples to demonstrate practical applications of customer experience improvements.illustrate_case

Open slide detailBeat · Evidence & ProofLoop · Precedent

Includes a process diagram (Figure 3) illustrating the timeline of customer episodes and deployment modes.plan_implementation