Simple & Digital Customer Experience Model · page 6 of 16
The slide outlines a three-stage process (Design, Detail, Define/Build/Deploy) underpinned by agile ways of working.
Consulting deck · other · present_framework · dense density
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Slide schematic 5/6
callout 0/1 diagram 1/1 paragraph 2/2 source-note 1/1 title 1/1
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Components 6
callout process paragraph paragraph source-note headline
Tools 7
MECE Principle block · 78%
Four distinct principles plus three distinct steps cover whole approach
Three Pillars block · 75%Figure 1 organized as three steps: Design > Detail > Define agile roadmap
Action Titles slide · 85%Title: 'Creating Simple & Digital Customer Episodes: The Customer Experience Factory'
Canvas framework slide · 70%The Customer Experience Factory becomes a platform to transform the business.
Metaphor & Analogy slide · 90%Factory metaphor reinforced with literal factory illustration in Figure 1
Picture Superiority Effect slide · 78%Solar panels, factory, truck icons reinforce factory metaphor
Visual Hierarchy slide · 80%Red headers, grey component blocks, factory illustration anchor
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Frameworks 2