Simple & Digital Customer Experience Model

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Slide schematic 4/5

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Components 5

callout bullet numbered paragraph action-title

Tools 3

The Rule of Three block · 70%

Three bullets: data, pain points, root causes

Action Titles slide · 82%

Step 1 header: 'Looking through the customer lens to design superior episodes'

Concrete Language slide · 75%

Quantified: '70% of CEX issues', 'four or five key episodes'

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