Simple & Digital Customer Experience Model · page 5 of 16
Simple & Digital Customer Experience Model · slide 5
Consulting deck · section_divider · transition · sparse density
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Tools 3
Curiosity Gap block · 65%
Opens question of how episodes 'should feel like for customers'
Section divider slide · 90%Customer experience leaders have a clear ambition for what purchase, usage and service episodes should feel like for customers in the digital age.
Story Moments slide · 70%Sets up The Vision moment: ambition for digital-age episodes
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No frameworks
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