Simple & Digital Customer Experience Model · page 12 of 16
Includes a process diagram (Figure 3) illustrating the timeline of customer episodes and deployment modes.
Consulting deck · implementation_plan · plan_implementation · dense density
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Slide schematic 6/7
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Components 7
callout timeline bullet bullet bullet paragraph headline
Tools 6
Action Titles slide · 88%
Title: 'Step 3: Implementing customer episodes with the least time to impact'
Annotation slide · 82%'Heartbeat deployment at scale' callout with red squiggle annotation
Color Strategy slide · 82%Red triangles flag kickoff/review workshops against grey timeline
Picture Superiority Effect slide · 75%Icons for sessions, deployments, decisions on the timeline
So What? Test slide · 80%Callout: 'agile process delivers customer episodes rapidly, design to implementation'
Visual Hierarchy slide · 80%Months across top, episodes down rows, deployment modes called out right
Metrics 0
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Frameworks 2