Simple & Digital Customer Experience Model · page 9 of 16
The slide outlines a circular, iterative process for innovation, referencing specific company examples like Uber, Google, and Amazon.
Consulting deck · customer_journey · present_framework · balanced density
Slide locked Sign in to view
Slide schematic 4/5
callout 0/1 diagram 1/1 list 1/1 source-note 1/1 title 1/1
1 without position callout 1
callout
Components 5
callout process bullet source-note headline
Tools 7
Parallel Structure loop · 78%
Five stages share parallel verb form: Immerse, Inspire, Ideate, Storyboard, Prototype
Action Titles slide · 88%Title states insight: 'keeps the customer at the center'
Customer journey map slide · 70%A state-of-the-art approach to developing disruptive ideas keeps the customer at the center.
Gestalt Principles slide · 85%Five circles in proximity with arrows form one connected process
Metaphor & Analogy slide · 85%Uber/Google/Amazon labelled boxes as 'design analogies' to learn from
Picture Superiority Effect slide · 80%Persona avatars, lightbulb, mock screens, phone visualize each stage
Visual Hierarchy slide · 80%Stage names in red circles dominate; supporting verbs and icons subordinate
Metrics 0
∅
No metrics
No metric insight is anchored to this slide.
Frameworks 2