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The slide uses a three-column-like layout (though presented as two columns) to categorize organizational challenges.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Mece Breakdown1 hit
05
The slide uses a list-based structure to detail specific barriers to CX improvement.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Mece Breakdown1 hit
11
The slide serves as an introduction to the report's findings, referencing data tables that appear on subsequent pages.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
12
Contains two distinct tables: Table 1 (Marketer vs Consumer ratings) and Table 2 (NPS by sector).Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The slide uses a word cloud to visualize qualitative survey results alongside quantitative NPS benchmark data.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
14
Page 14 of a report titled 'Bridging the Customer Experience Gap'.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
15
The charts display frequency distributions of survey responses on a 1-10 scale.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
16
The slide contains two distinct tables (Table 3 and Table 4) showing percentage distributions of customer ratings (1-10) across six industry sectors.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The slide references a 'Figure 4' which is not present on this page.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
18
The chart displays stacked percentages for each capability, totaling the values shown at the end of each bar.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
19
The slide analyzes capability gaps in CX, specifically noting that technology, organizational structure, and processes are often rated as 'okay' or worse.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Figure 6: How marketers rate their organisations' capabilities in the areas they perceive to be most important for a first-class customer experienceBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
21
The slide includes a testimonial from Sanjit Badhan and a stacked bar chart showing investment levels (Increasing, Keeping the same, Decreasing).Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Includes a quote from Adrienne Gormley of Dropbox.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Figure 8: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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The slide uses a large pull-quote style statistic as the primary headline, followed by two columns of narrative text.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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The slide uses a narrative structure to explain the necessity of integrated technology stacks for effective CX.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
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Contains two distinct waterfall/stacked bar charts analyzing market share and growth.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · Deeper LayerLoop · Before After1 hit
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The chart uses a combination of a bar chart for market size and an overlaid arrow/callout system to indicate market share progression.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · Deeper LayerLoop · Before After1 hit
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Luxury Goods Worldwide Market StudyLuxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · Deeper LayerLoop · Before After1 hit
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Luxury Goods Worldwide Market StudyLuxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · Core InsightLoop · 2x2 Matrix1 hit
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Includes two stacked bar charts showing market size by category and growth rates.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · Core InsightLoop · 2x2 Matrix1 hit
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The bubble chart uses a diagonal line to segment 'Historic giants' from 'Recent winners'.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · Core InsightLoop · 2x2 Matrix1 hit
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Luxury Goods Worldwide Market StudyLuxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · ImplicationsLoop · Time Machine1 hit
30
The slide uses a combination of a bar chart for market sizing and a timeline-based bar chart to illustrate historical growth phases.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · ImplicationsLoop · Time Machine1 hit
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The slide uses a circular process diagram to illustrate consumer-centricity and a bar chart to show market growth from 1995 to 2025F.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · ImplicationsLoop · Time Machine1 hit
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The slide uses a 'Yesterday, Today, Tomorrow' framework to illustrate industry evolution.Luxury Goods Worldwide Market Study · Bain
Consulting deck Strategy consulting Beat · ImplicationsLoop · Time Machine1 hit