2019 Global FS Consumer Study DACH

Accenture
arc beats above · slides in the middle · loops below · scroll → 8 LOOPS
SETUP TENSION ANALYSIS EVIDENCE RESOLUTION APPENDIX
HOVER FOR DETAILS · CLICK A SLIDE FOR FULLSCREEN · STEP 2
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Deck intelligence map

3
coverage by narrative range · generated from this deck JSON

Slide inventory

59
every slide · same image gating as the playbook
01
Slide 1
Includes a callout indicating a German summary is available.front_matter
02
The slide uses a purple background with white and light blue text. It outlines a strategy for banks and insurers to remain relevant by leveraging customer data summarize
03
front_matter
04
The slide serves as an introductory overview for a report on consumer behavior in financial services.establish_context
Open slide detailBeat · The Facts (What)Loop · Pattern Hunter
05
The slide uses a bold, high-contrast purple background typical of Accenture's branding. It serves as a transition or section header for the findings.summarize
Open slide detailBeat · The Facts (What)Loop · Pattern Hunter
06
The slide presents points 2, 3, 4, and 5 of a larger study.summarize
Open slide detailBeat · The Facts (What)Loop · Pattern Hunter
07
Uses a visual metaphor of different shoes to represent distinct customer personas.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
08
The slide uses a persona-based segmentation framework to categorize financial services consumers.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
09
The slide uses a persona-based framework to segment consumers.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
10
The slide uses a VR headset image as a visual metaphor for 'Pioneers' (early adopters/tech-forward).present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
11
The slide uses a purple color scheme to distinguish the 'Pioneers' segment from the 'Total' population (grey).audience-persona
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
12
Part of a series of persona slides; uses a photo-heavy layout with bulleted attributes.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
13
Part of a series of persona slides; uses a clean, text-heavy layout with a background image of a laptop.audience-persona
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
14
Uses a persona-based framework to segment consumer behavior and attitudes toward financial services.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
15
Part of a series of customer persona slides.decompose_segments
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
16
The compass image is likely a metaphor for 'navigating' or 'finding direction' in consumer behavior, though it is not a standard framework.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
17
Uses a combination of grouped bar charts for behavioral metrics and pie charts/tables for sentiment and trust metrics.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
18
Part of a series of persona slides; uses a photo-heavy layout.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
19
Uses a record player as a visual metaphor for 'Traditionalist'.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
20
The slide uses a combination of grouped bar charts for behavioral metrics and pie charts/tables for sentiment and trust metrics.present_framework
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
21
The slide uses a custom radial bar chart visualization to represent persona-based data.decompose_segments
Open slide detailBeat · The Facts (What)Loop · Segmentation Split
22
The slide uses a visual metaphor of heart-shaped glasses to represent 'seeing' differences.audience-segmentation
Open slide detailBeat · The Implications (So What)
23
The slide uses a strong blue background with a subtle pattern. It features a pull-quote as a key strategic recommendation.summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
24
The slide uses a 3D bar chart to summarize overall interest and willingness to pay, paired with a detailed table breaking down these metrics by specific serviceanalyze_data
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
25
The diagram illustrates a hub-and-spoke ecosystem model with a financial advisor at the center.present_solution
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
26
The slide uses a car key image to visually reinforce the 'car ownership' example.illustrate_case
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
27
The slide uses a 4x2 grid layout to present distinct strategic pillars.present_framework
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
28
The slide highlights the concept of a 'living business' and the role of APIs, AI, and RPA in ecosystem development.illustrate_case
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
29
The slide uses a metaphor of ice cream to represent personalization (customization).transition
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
30
The chart uses a 3D bar representation to show percentage interest per persona segment.analyze_data
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
31
The slide uses a 'segment of one' concept to describe the ultimate goal of personalization.recommend
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
32
Includes a hashtag #FSConsumerStudy and footer citation.illustrate_case
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
33
The slide acts as a transition to a data table showing persona-based willingness to share data.transition
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
34
The slide uses a custom visual representation of a table where each column is a colored vertical arrow/chevron containing the percentage values.analyze_data
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
35
summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
36
The slide uses a pull-quote to emphasize the strategic thesis regarding data exchange.illustrate_case
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
37
Includes a visual mockup of a mobile registration screen to illustrate the data collection point.summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
38
The chart shows that 'Increase in costs' is the highest reason across all segments, but 'Issues/concerns over data security' is a significant secondary driver.quantify_impact
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
39
transition
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
40
The slide uses a 3D bar chart format to display survey results across 8 distinct categories of consumer behavior.analyze_data
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
41
The slide uses a two-column text layout to explain the strategic recommendation based on consumer survey data.summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
42
The slide uses a photo background with text overlay. It cites two specific industry examples to illustrate the concept of channel integration.illustrate_case
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
43
The slide discusses the integration of RPA, AI, and virtual reality to improve service efficiency and customer experience.illustrate_case
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
44
The slide uses a high-quality lifestyle image to emphasize the digital-first consumer behavior.summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
45
The slide uses a four-column layout to categorize strategic options for platform integration.present_framework
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
46
The slide segments customers into personas such as Skeptics, Pioneers, and Traditionalists to analyze trust and loyalty dynamics.summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
47
The slide uses a segmentation framework to display survey results regarding financial services trust.analyze_data
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
48
Part of a series on customer attitudes and preferences in financial services.summarize
Open slide detailBeat · The Implications (So What)Loop · So What Cascade
49
The slide uses a stopwatch metaphor to emphasize the urgency of the recommendation.recommend
Open slide detailBeat · The Action (Now What)Loop · Build Up
50
recommend
Open slide detailBeat · The Action (Now What)Loop · Build Up
51
The slide uses a high-quality lifestyle photo as the primary visual element to evoke the 'segment of one' concept.recommend
Open slide detailBeat · The Action (Now What)Loop · Build Up
52
recommend
Open slide detailBeat · The Action (Now What)Loop · Build Up
53
The slide uses a high-contrast purple background with cyan and white text to emphasize the core strategic message.recommend
Open slide detailBeat · The Action (Now What)Loop · Build Up
54
Includes survey scope (47,000 respondents, 28 markets) and demographic criteria.summarize
55
The slide uses a color-coded system for persona categories and provides a source note for the 2019 Accenture Global Financial Services Consumer Study.summarize
59
Standard corporate disclosure slide.summarize