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Slide 1
Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Situation & Context1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Situation & Context1 hit
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Includes a personal quote/perspective from Jon Davie, Chief Client Officer at Zone.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
11
The slide serves as an introduction to the report's findings, referencing data tables that appear on subsequent pages.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The slide uses a word cloud to visualize qualitative survey results alongside quantitative NPS benchmark data.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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Page 14 of a report titled 'Bridging the Customer Experience Gap'.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The slide contains two distinct tables (Table 3 and Table 4) showing percentage distributions of customer ratings (1-10) across six industry sectors.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The slide references a 'Figure 4' which is not present on this page.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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The slide analyzes capability gaps in CX, specifically noting that technology, organizational structure, and processes are often rated as 'okay' or worse.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Figure 6: How marketers rate their organisations' capabilities in the areas they perceive to be most important for a first-class customer experienceBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Includes a quote from Adrienne Gormley of Dropbox.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Figure 8: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
25
The slide uses a large pull-quote style statistic as the primary headline, followed by two columns of narrative text.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Bridging Customer Experience GapBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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The slide uses a narrative structure to explain the necessity of integrated technology stacks for effective CX.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
102
Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The framework uses a concentric circle diagram to represent waves of AI value.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The slide uses a metaphor of a carabiner connecting ropes to represent the integration of human and AI elements.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Mentions partnerships with NVIDIA and Google Cloud.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The slide uses a hierarchical layout to show the relationship between the overarching 'Agentic AI' theme and specific research reports.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
115
Rise of Agentic AI ReportRise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
116
This is a standard corporate 'About Us' slide often found in the appendix of consulting decks.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit