slides · global inventory
Chart
Component collection for the active corpus filters, with each row opening the slide detail view.
Matching slides 78,129
Current window 30,001-30,030
Pages 2,605
Rows per page 30
Component
30,001-30,030 of 78,129
18
The chart displays stacked percentages for each capability, totaling the values shown at the end of each bar.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
19
The slide analyzes capability gaps in CX, specifically noting that technology, organizational structure, and processes are often rated as 'okay' or worse.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
20
Figure 6: How marketers rate their organisations' capabilities in the areas they perceive to be most important for a first-class customer experienceBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
21
The slide includes a testimonial from Sanjit Badhan and a stacked bar chart showing investment levels (Increasing, Keeping the same, Decreasing).Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
24
Figure 8: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
26
Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
29
Figure 10: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
31
The slide includes a quote from a respondent regarding organizational complexity and references findings from other sections of the report.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
32
The slide highlights organizational and technical barriers to data sharing.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
34
Figure 13. Respondents: 373.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
36
Figure 14Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
40
Figure 15. Respondents: 784.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
42
The chart displays 10 distinct criteria rated on a 5-point scale from Excellent to Very poor.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
48
Figure 17: How important are the following aspects of the online customer experience for your customers?Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Impact & Next Steps1 hit
50
The data represents likelihood to recommend a brand based on online experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Impact & Next Steps1 hit
51
Figure 21: In which business sector is your organisation?Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Impact & Next Steps1 hit
07
The slide uses a combination of qualitative analysis and a bar chart to illustrate the 'preparedness gap'.New Leadership Playbook Digital Age · Cognizant
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Cost Of Inaction1 hit
08
The slide includes qualitative insights from industry leaders regarding blind spots in digital transformation.New Leadership Playbook Digital Age · Cognizant
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Cost Of Inaction1 hit
13
Includes a bar chart (Figure 4) showing the top three leadership attributes.New Leadership Playbook Digital Age · Cognizant
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Golden Circle1 hit
06
The slide uses a grouped bar chart to compare maturity levels across different sectors and segments.Stepping Up the Pace Manufacturing · Cognizant
Consulting deck Strategy consulting Beat · Industry Trends1 hit
08
The slide discusses the acceleration of digital transformation and the shift in business priorities due to COVID-19.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Loop · Golden Circle1 hit
10
The chart is split into two rows of bar charts, totaling 15 industries.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Industry TrendsLoop · Golden Circle1 hit
11
The chart uses a stacked bar format to show three levels of implementation maturity for 10 different technologies.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Industry TrendsLoop · Golden Circle1 hit
12
The chart displays three levels of machine work: Low, Medium, and High, across 4 regions and 15 industries.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Industry TrendsLoop · Golden Circle1 hit
15
The slide discusses the '3@s' (AI, automation, and analytics) as core drivers of digitization.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Industry TrendsLoop · Golden Circle1 hit
16
The chart compares 16 different job-related impacts across two time periods.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Industry TrendsLoop · Golden Circle1 hit
17
The chart shows a consistent increase in machine-led tasks across eight categories.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Industry TrendsLoop · Golden Circle1 hit
19
The chart displays mean percent increase expectations across 11 business categories.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · Key TakeawaysLoop · Golden Circle1 hit
23
The chart displays 11 distinct survey findings regarding post-pandemic workforce shifts.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting Beat · SatisfactionLoop · Jobs To Be Done1 hit
27
The slide includes a donut chart for geographic distribution and a list for role distribution.Work Ahead Digital First to Last · Cognizant
Consulting deck Strategy consulting 1 hit