slides · global inventory
Customer Journey Map
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Matching slides 1,094
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31-60 of 1,094
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Part of a series of 'Actions to help'. Includes a case study example of a global bank.Banking Consumer Study 2025 · Accenture
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Aha Moment1 hit
23
The slide uses a split-layout with text on the left and a stylized graphic on the right. It includes a specific client example (RBC).Banking: The future is back · Accenture
Consulting deck Strategy consulting Beat · The Implications (So What)Loop · Before After1 hit
20
Beyond thenoise: Orchestrating AI-driven customer excellenceBeyond thenoise: Orchestrating AI-driven customer excellence · KPMG
Consulting deck Strategy consulting 1 hit
28
The slide uses a color-coded matrix to show where leading players focus their efforts across different sub-segments (Upskilling, Online tutoring, etc.).Brazil Education Technology Market L.E.K. Perspectives · L.E.K.
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
21
Uses a circular clock-based layout to represent daily routines.China Luxury Digital Playbook · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Pattern Hunter1 hit
30
The slide uses a traffic light system (red/yellow/green) to visualize performance against experience promises across a customer journey matrix.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
30
The slide uses a dual-track timeline/process flow to show how customer touchpoints (top) align with vehicle maintenance and lifecycle stages (bottom).Digital Auto Report 2023 · Strategy&
Consulting deck Strategy consulting Beat · Business Model1 hit
17
The slide uses a funnel-like visualization for the online journey steps and a vertical gauge/dot plot for NPS comparison.eReadiness 2023 Survey · Strategy&
Consulting deck Strategy consulting Beat · Evidence & Proof1 hit
19
The slide uses a three-part structure representing the customer journey: Consideration, Purchase, and Loyalty.eReadiness 2023 Survey · Strategy&
Consulting deck Strategy consulting Beat · Evidence & Proof1 hit
1012
The slide uses a process-oriented framework to map engagement initiatives against a timeline and organizational requirements.Lebanon Economic Vision · McKinsey
Consulting deck Strategy consulting 1 hit
1157
The slide uses a folder-based visual metaphor to categorize different aspects of the tourism experience across five main stages (A-E) and a cross-cutting data collection layer (F).Lebanon Economic Vision · McKinsey
Consulting deck Strategy consulting 1 hit
1160
The slide uses a folder-based visual metaphor to categorize workstreams under different journey stages (A-F).Lebanon Economic Vision · McKinsey
Consulting deck Strategy consulting 1 hit
1163
The slide uses a folder-based visual metaphor to categorize various touchpoints across the tourism journey (A-F).Lebanon Economic Vision · McKinsey
Consulting deck Strategy consulting 1 hit
1166
The slide uses a folder-based visual metaphor to represent different service components within the tourism journey.Lebanon Economic Vision · McKinsey
Consulting deck Strategy consulting 1 hit
1170
The slide uses a folder-based visual metaphor to represent different data sources or touchpoints within the tourism journey.Lebanon Economic Vision · McKinsey
Consulting deck Strategy consulting 1 hit
37
Part of a multi-stage framework; this is the continuation slide.PwC Women in Work 2025 · PwC
Consulting deck Strategy consulting 1 hit
18
The slide uses a linear timeline/process flow to explain the integration of Agent Assist into the agent's workflow.REINVENTION WITH GENERATIVE AI: CalPERS · Accenture
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Pattern Hunter1 hit
15
The slide uses a process flow to demonstrate the application of AI in a banking collections context.Retail Banking Evolution in the Age of AI · Kearney
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Golden Circle1 hit
65
The slide uses a complex flow diagram to contrast two legal pathways, highlighting specific legal and court fees at various stages.Review of efficiency of the operation of the federal courts · PwC
Consulting deck Strategy consulting 1 hit
14
Uses the 'On Stage / Backstage' framework, common in service design.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
31
The slide uses a wave-like path to visualize the oscillation between online and offline touchpoints across the purchase funnel.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a wave-like path to show the movement between online and offline states across five stages: Discovery, Evaluation, Purchase, Support, and Returns.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
22
The slide uses a process flow to show the transition from household identification to real-time viewer identification.Spring 2022 National Client Meeting · Nielsen
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Logic Chain1 hit
11
The slide lists 12 distinct interview entries or groups of interviewees.TEI Microsoft 365 Copilot · Forrester
Consulting deck Industry analyst Beat · Problem & Complication1 hit
06
The slide serves as a methodology/contextual background for a Total Economic Impact study.TEI Microsoft Agentic AI · Forrester
Consulting deck Industry analyst Beat · Problem & ComplicationLoop · Voice Of Customer1 hit
10
TEI Microsoft Azure IntegrationTEI Microsoft Azure Integration · Forrester
Consulting deck Industry analyst Beat · Problem & ComplicationLoop · Day In Life1 hit
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The diagram maps a procurement process from user request to delivery, highlighting the role of a centralized AI data hub.The Future of Procurement: Why is Technology Lagging Behind? · SirionLabs
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
67
The slide uses a color-coded block structure to represent the customer journey phases.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
69
Uses a custom customer journey framework with specific icons for unmet needs.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
21
The diagram illustrates a network of digital touchpoints in the healthcare ecosystem.WHAT THE FUTURE: INTELLIGENCE · Ipsos
Consulting deck Strategy consulting Beat · Solution1 hit