Banking Consumer Study 2025 · page 26 of 38
Part of a series of 'Actions to help'. Includes a case study example of a global bank.
Consulting deck · recommendation · recommend · dense density
Slide locked Sign in to view
Slide schematic 5/5
callout 1/1 paragraph 2/2 title 2/2
Components 5
primary paragraph paragraph headline headline
Tools 3
Action Titles slide · 88%
Imperative title 'Put customers in control with mobile as the orchestrator'
Customer journey map slide · 70%Mobile apps should evolve to be the nexus of the service center - a place where customers can see where a request stands and understand what comes next, even if the next step calls for going to a branch.
Metaphor & Analogy slide · 70%Mobile app described as 'nexus of the service center'
Metrics 0
∅
No metrics
No metric insight is anchored to this slide.
Frameworks 0
∅
No frameworks
No framework match is anchored to this slide.