REINVENTION WITH GENERATIVE AI: CalPERS · page 18 of 26
The slide uses a linear timeline/process flow to explain the integration of Agent Assist into the agent's workflow.
Consulting deck · customer_journey · present_solution · dense density
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Slide schematic 7/7
diagram 1/1 list 4/4 title 2/2
Components 7
timeline bullet bullet bullet bullet headline subtitle
Tools 5
Customer journey map slide · 80%
A day in the life with a Call Center Agent
Gestalt Principles slide · 70%Connected horizontal line groups the four stages as one journey
Process flow slide · 70%1. Agent Begins Their Day; 2. Agent Receives Incoming Call; 3. Agent Helps Caller During Call; 4. Agent Conducts Post-Call Work
Story Moments slide · 80%Subtitle 'A day in the life with a Call Center Agent' frames as narrative
Visual Hierarchy slide · 75%Numbered timeline 1->4 with stage labels above and detail boxes below
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No metric insight is anchored to this slide.
Frameworks 1