AHT decreased by 10%
REINVENTION WITH GENERATIVE AI: CalPERS · page 17 of 26
REINVENTION WITH GENERATIVE AI: CalPERS · slide 17
Consulting deck · client_example · illustrate_case · dense density
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Tools 4
AIDA Model slide · 70%
Benefits Include... Reduced AHT, Increased FCR, Increased Agent Engagement, Increased Consistency, Reduced Agent Attrition, FNS-Approved GenAI.
Concrete Language slide · 85%Hard metric callout 'AHT decreased by 10%'
Credibility Transfer slide · 70%Specific contact-center implementation cited as proof
Headline Test slide · 50%Contact Center Agent Assist
Metrics 1
Frameworks 0
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