Banking: The future is back · page 23 of 48
The slide uses a split-layout with text on the left and a stylized graphic on the right. It includes a specific client example (RBC).
Consulting deck · key_messages · summarize · dense density
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Action Titles slide · 88%
Title: 'Customer-centricity is more than an organizing factor; it's a mindset'
Audience Persona slide · 70%The greatest opportunity may be small-business customers, which invariably complain that generic services are poorly suited to their particular needs.
Concrete Language slide · 75%Specific RBC features named: Avion points, monthly fee rebates
Credibility Transfer slide · 80%RBC Value Program cited verbatim as proof of customer-centric design
Customer journey map slide · 60%Advances in technology are inspiring innovative banks to think in new ways about their role in customers’ lives.
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