After a quarter of a century of digitalizing their operations, channels, and experiences, with a strong focus on servicing journeys, banks can congratulate themselves for having mastered digital.
Banking on AI Banking Top 10 Trends for 2024 · page 11 of 48
The slide uses a three-column text layout to discuss the evolution of digital banking, citing specific examples like BBVA and Bank of America.
Consulting deck · industry_trends · summarize · overcrowded density
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Contrast Pairs loop · 70%
Sets servicing mastery vs commoditization tension for the loop.
Concrete Language slide · 70%'42% of consumers find it hard to distinguish' is a concrete stat.
Data Story Arc slide · 60%By 2017 it was using its digital channels for most of its customer servicing, but for only 25% of product sales.
Storytelling: audience calibration slide · 70%BBVA is one bank that has succeeded at this.
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