Banking on AI Banking Top 10 Trends for 2024

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Contrast Principle slide · 70%

Highlights branches still doing 2-of-3 of complicated journeys vs <15% online.

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less than 15% of them provide comprehensive rewards for customers

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Share of banks offering comprehensive personalized rewards share_penetration · <15%

Bank customers, in the past 12 months, used branches more than any other channel to open accounts, get advice and acquire new products. Almost 2 out of 3 turn to branches to solve specific and complicated problems.

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Banking on AI Banking Top 10 Trends for 2024 · slide 12