Global Banking Consumer Study Reignite human connections to discover hidden value

Accenture
arc beats above · slides in the middle · loops below · scroll → 7 LOOPS
SETUP TENSION ANALYSIS EVIDENCE RESOLUTION APPENDIX
HOVER FOR DETAILS · CLICK A SLIDE FOR FULLSCREEN · STEP 2
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Deck intelligence map

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coverage by narrative range · generated from this deck JSON

Slide inventory

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every slide · same image gating as the playbook
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Slide 1
front_matter
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transition
Open slide detailBeat · Situation & ContextLoop · Why Now
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The slide uses a historical analogy (TV adoption) to frame the current banking industry landscape.establish_context
Open slide detailBeat · Situation & ContextLoop · Why Now
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Uses a Venn-like circular layout over a background image to present four key trends.establish_context
Open slide detailBeat · Situation & ContextLoop · Why Now
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The slide uses a numbered list format to present two distinct industry trends.summarize
Open slide detailBeat · Situation & ContextLoop · Why Now
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The slide is a continuation of a list, starting with points 3 and 4.summarize
Open slide detailBeat · Situation & ContextLoop · Why Now
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The slide uses a three-column text layout to articulate the strategic shift required for banks to remain competitive.summarize
Open slide detailBeat · Situation & ContextLoop · Why Now
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transition
Open slide detailBeat · Problem & Complication
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The slide uses a purple background with white text and icons to present key findings from an Accenture study.summarize
Open slide detailBeat · Problem & ComplicationLoop · Iceberg
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The slide is split into two main sections: customer satisfaction (left) and market fragmentation (right).summarize
Open slide detailBeat · Problem & ComplicationLoop · Iceberg
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The chart uses a dumbbell plot style to show the split between 'With main bank' and 'With other providers'.analyze_data
Open slide detailBeat · Problem & ComplicationLoop · Iceberg
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The slide is split into two distinct thematic sections: fragmentation/frustration and the lack of personal connection in digital banking.diagnose
Open slide detailBeat · Problem & ComplicationLoop · Iceberg
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The slide uses a contrast between the decline of physical infrastructure and the persistent consumer sentiment favoring it.establish_context
Open slide detailBeat · Problem & ComplicationLoop · Myth Buster
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The chart is a radial bar chart showing agreement percentages by age demographic.illustrate_case
Open slide detailBeat · Problem & ComplicationLoop · Myth Buster
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transition
Open slide detailBeat · Solution & Approach
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The slide uses a large purple circle as a background element to emphasize the central text.transition
Open slide detailBeat · Solution & ApproachLoop · Before After
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The slide uses a circular design motif and a photo of a couple in a car to represent 'life journeys'.summarize
Open slide detailBeat · Solution & ApproachLoop · Before After
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The slide highlights the shift from functional digital servicing to personalized AI-enabled interactions, while noting the associated risks of misinformation.establish_context
Open slide detailBeat · Solution & ApproachLoop · Before After
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The slide uses a '3' indicator, suggesting it is part of a numbered sequence of themes or chapters.transition
Open slide detailBeat · Solution & ApproachLoop · Before After
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The slide uses a narrative approach to explain the shift from product-centric to customer-centric data usage.establish_context
Open slide detailBeat · Solution & ApproachLoop · Before After
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present_solution
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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The framework uses concentric circular segments to represent the strategic space.present_framework
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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summarize
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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The slide uses a callout box to emphasize a key statistic about consumer preference for bank-partnered embedded finance.summarize
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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The slide uses donut charts to represent survey responses across four product categories: Loan, Bank account, Mortgage, and Investment product.analyze_data
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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The slide uses a case study approach to illustrate industry convergence in banking.illustrate_case
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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The chart uses a color gradient from light purple (0%) to bright cyan (60%) to represent the percentage of banks offering specific services.analyze_data
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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The slide uses a '4' in a circle as a section marker, suggesting it is part of a larger list of strategic opportunities.establish_context
Open slide detailBeat · Solution & ApproachLoop · 2x2 Matrix
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Uses a before-after framing to contrast siloed/emotionally-devoid banking with holistic/purpose-driven banking.compare_options
Open slide detailBeat · Solution & ApproachLoop · Maturity Curve
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The slide uses a concentric circle diagram to represent stages of loyalty, mapped against two axes.present_framework
Open slide detailBeat · Solution & ApproachLoop · Maturity Curve
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The slide uses a Lululemon example to illustrate the concept of customer loyalty and community building, then pivots to banking strategy.illustrate_case
Open slide detailBeat · Solution & ApproachLoop · Maturity Curve
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transition
Open slide detailBeat · Evidence & Proof
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The chart uses a stacked bar approach to represent revenue components, overlaid with a line graph for percentage growth.quantify_impact
Open slide detailBeat · Evidence & ProofLoop · Build Up
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Main bank defined as the provider of the account from which customers make the majority of payments. Retail banking revenues defined as the average of 2021 and compare_peers
Open slide detailBeat · Evidence & ProofLoop · Build Up
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Recommendation slide quantifying three adjacent-market opportunities (home buying >10% of GDP / $3.3T; used-car >$1T transaction value; leisure travel $1.5T sperecommend
Open slide detailBeat · Evidence & ProofLoop · Build Up
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Includes footnote references 24 and 25.summarize
Open slide detailBeat · Evidence & ProofLoop · Build Up
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The slide serves as a thematic conclusion to the presentation.summarize
Open slide detailBeat · Impact & Next Steps
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The slide uses a split-layout design with a bold thesis statement on the left and supporting narrative on the right.summarize
Open slide detailBeat · Impact & Next Steps
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Includes three donut charts representing Age, Gender, and Employment status of 49,000 survey respondents.summarize
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establish_context
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Describes the use of a proprietary Banking Revenue Model and Global Banking Consumer Study data.present_framework
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The slide includes a photo of a person looking at a bar chart on a laptop, which is a meta-reference to the data being discussed.summarize