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Customer Journey Map
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327
The slide uses a linear process flow to demonstrate a digital-to-physical-to-digital customer journey.2019 Bond Cap Internet Trends 2019 · Mary Meeker
Consulting deck VC research 1 hit
65
Shows UI evolution to improve navigation and feature discoverability.2022 Investor Day Cash App · Cash App
Consulting deck Strategy consulting 1 hit
68
The slide uses screenshots of the mobile application to illustrate product features.2022 Investor Day Cash App · Cash App
Consulting deck Strategy consulting 1 hit
40
The slide showcases the UI of the Square Retail product, specifically the customer profile view.2022 Investor Day Square · Square
Consulting deck Strategy consulting Beat · SatisfactionLoop · Before After1 hit
49
Shows UI flow for payroll disbursement.2022 Investor Day Square · Square
Consulting deck Strategy consulting Beat · Satisfaction1 hit
07
The slide uses a dual-track customer journey map to show how the Zillow platform facilitates interactions between movers and landlords.2024 02 Investor Strategy · Zillow Group
Consulting deck Strategy consulting Beat · SolutionLoop · Tale Two Worlds1 hit
13
The slide uses a central persona (Paulo) surrounded by various UI mockups (SMS, push notifications, app interfaces) to demonstrate a hyper-personalized customer journey.2024 Investor Day · Braze
Consulting deck Strategy consulting Loop · Logic Chain1 hit
18
The slide uses a hub-and-spoke style diagram to connect various customer touchpoints/activities to a central AI processing engine.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
22
The slide uses a hub-and-spoke visual metaphor to show data integration around a central customer profile.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
23
The slide uses a central diagram to illustrate the bridge between customer journey mapping and business objectives.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
25
The diagram shows a branching logic flow with various triggers (email, time delay, click, purchase) leading to different outcomes.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
26
The diagram illustrates a complex multi-step customer journey orchestration, likely from a marketing automation platform like Braze or similar.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
27
The diagram illustrates a marketing automation flow with branching logic based on user actions (opened, clicked, purchased) and AI-driven channel/content selection.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
28
2024 Investor Day2024 Investor Day · CACI
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
28
The diagram represents a marketing automation or customer engagement flow, likely from a platform like Braze or similar.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
46
The slide appears to be a UI mockup for a marketing automation tool.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
47
The slide uses a matrix-like structure to show how different email components (Content, Items, Incentives) are assembled into a re-engagement email.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
48
The slide uses a customer-centric design with personas and specific communication examples mapped to triggers.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
81
The slide uses a path-based journey framework to illustrate the end-to-end process from drug discovery to patient monitoring.2024 Investor Day · Revvity
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Time Machine1 hit
87
The slide uses an infinity loop diagram to connect diagnostic testing and therapeutic approaches.2024 Investor Day · Revvity
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Time Machine1 hit
171
The slide showcases three distinct mobile app interfaces corresponding to the three pillars of the EA Sports platform.2024 Investor Day · Electronic Arts
Consulting deck Strategy consulting 1 hit
27
The slide uses a persona-based narrative (Ana and Ralph) to demonstrate the workflow.2024 Outcompeting with AI in Process Industries · McKinsey
Consulting deck Strategy consulting 1 hit
16
The slide uses a dual-track journey map (Mover vs Agent) with UI screenshots illustrating each stage.2024 Q4 Investor Presentation · Zillow Group
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
27
The slide uses a dual-track timeline to show how the mover and landlord journeys align across the rental process.2024 Q4 Investor Presentation · Zillow Group
Consulting deck Strategy consulting 1 hit
75
The slide uses a hub-and-spoke diagram to illustrate how different CVS brands (Caremark, Pharmacy, Specialty, Aetna, Signify Health, Oak St. Health, MinuteClinic) integrate into the central mobile app.2025 Investor Day · CVS Health
Consulting deck Strategy consulting 1 hit
95
Uses a process flow diagram to represent the shopping journey and a comparison framework for the two focus areas.2026 Capital Markets Day Full · Nexi
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Why Now1 hit
29
The diagram uses an infinity loop structure to connect the initial equipment lifecycle with the ongoing service lifecycle.2026 Investor Day · JBT Marel
Consulting deck Strategy consulting Beat · VisualizationLoop · Cost Of Inaction1 hit
48
The diagram uses an infinity loop to connect equipment lifecycle with service lifecycle.2026 Investor Day · JBT Marel
Consulting deck Strategy consulting Beat · Action1 hit
67
The chart uses a bubble-style timeline to represent ARR growth through module expansion.Investor Briefing · CrowdStrike
Consulting deck Strategy consulting Beat · Satisfaction1 hit
17
The chart shows a step-wise increase in ARR over 5 years, with red circles indicating incremental additions.Investor Briefing 2 · CrowdStrike
Consulting deck Strategy consulting 1 hit