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2026 Investor Day · page 48 of 96

The diagram uses an infinity loop to connect equipment lifecycle with service lifecycle.

Consulting deck · customer_journey · present_framework · balanced density

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Slide schematic 4/5
callout 1/2 diagram 1/1 title 2/2
1 without position callout 1
callout
Components 5
primary callout customer-journey action-title headline
Tools 1
Customer journey map slide · 70%

diagram/customer-journey: Infinity loop diagram showing equipment lifecycle (left) and service lifecycle (right)
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Frameworks 1
customer-journey-map 90%

The infinity loop depicts the end-to-end lifecycle of the customer relationship with equipment and services.