2024 02 Investor Strategy · page 7 of 31
The slide uses a dual-track customer journey map to show how the Zillow platform facilitates interactions between movers and landlords.
Consulting deck · customer_journey · present_solution · balanced density
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Slide schematic 5/6
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Components 6
callout customer-journey disclaimer screenshot paragraph headline
Tools 3
Parallel Structure loop · 78%
Mirrors p6 swimlane structure for landlord/mover symmetry
Action Titles slide · 75%Title labels the Rentals flow
Customer journey map slide · 90%diagram/customer-journey: Mover and Landlord journey stages: Search, Tour, Apply, Sign a Lease, Pay, Insure / List, Tour, Screen, Create a Lease, Collect Rent
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No metric insight is anchored to this slide.
Frameworks 1