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Matching slides 58,039
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Pages 1,935
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Slide function
1,201-1,230 of 58,039
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Contains two distinct tables: Table 1 (Marketer vs Consumer ratings) and Table 2 (NPS by sector).Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The charts display frequency distributions of survey responses on a 1-10 scale.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The slide contains two distinct tables (Table 3 and Table 4) showing percentage distributions of customer ratings (1-10) across six industry sectors.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Tale Two Worlds1 hit
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The chart displays stacked percentages for each capability, totaling the values shown at the end of each bar.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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The slide analyzes capability gaps in CX, specifically noting that technology, organizational structure, and processes are often rated as 'okay' or worse.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
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Figure 6: How marketers rate their organisations' capabilities in the areas they perceive to be most important for a first-class customer experienceBridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Benchmark Gap1 hit
24
Figure 8: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
26
Includes a quote from Maya Moufarek of Pharmacy2U regarding indicators of customer experience mismatch.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Iceberg1 hit
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Figure 10: Please indicate whether you agree or disagree with the following statements relating to your customer experience.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
32
The slide highlights organizational and technical barriers to data sharing.Bridging Customer Experience Gap · Cognizant
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
62
Capgemini Group Presentation 2025Capgemini Group Presentation 2025 · Capgemini
Consulting deck Strategy consulting Loop · Pattern Hunter1 hit
63
Capgemini Group Presentation 2025Capgemini Group Presentation 2025 · Capgemini
Consulting deck Strategy consulting Loop · Pattern Hunter1 hit
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The chart shows a steady growth trend from 2014 to 2023, with a slight decline in 2024.Capgemini Group Presentation 2025 · Capgemini
Consulting deck Strategy consulting Loop · Pattern Hunter1 hit
65
The chart displays quarterly revenue in millions of Euros. Note: The final year label in the chart is labeled 'FY 2023' twice, likely a typo for 'FY 2024'.Capgemini Group Presentation 2025 · Capgemini
Consulting deck Strategy consulting Loop · Pattern Hunter1 hit
12
The slide uses two line charts to illustrate the inverse relationship between model capability and cost.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
23
The slide highlights a significant increase in AI agent adoption compared to previous years, supported by survey data from 1,522 executives.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Includes qualitative examples of AI agent implementation from a US health organization, Ericsson, and Siemens.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Includes quotes from industry experts Lynn Comp (Intel) and Anna Kopp (Microsoft) regarding the definition and utility of AI agents.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The chart illustrates the current state of AI agent strategy adoption among surveyed organizations.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Includes a quote from an Intel executive regarding internal development vs third-party solutions.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The chart displays two time horizons: 'In 12 months' (dark blue) and 'In 1-3 years' (light blue).Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The chart is a single horizontal stacked bar representing the distribution of responses from 1 to 7.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
50
The chart displays trust levels (Above average, Average, Below average) for Exploratory, Pilot, and Implementation phases. A callout highlights a drop in trust from 43% to 22%.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The chart shows a consistent downward trend in trust across all seven surveyed categories.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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Includes a quote from Itai Asseo (Salesforce) and a chart comparing two timeframes.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
66
The chart uses a diverging stacked bar format to show executive sentiment on two specific statements.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
84
Source: Capgemini Research Institute, Agentic AI, April 2025, N = 897 executives from corporate and data/AI functions who do not trust AI agents.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
86
The chart uses a 4-point maturity scale (Nascent, Emerging, Developed, Integrated) across 8 different ethical AI categories.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
91
The slide uses a donut chart to show the primary split and a horizontal bar chart to detail the corporate sub-functions.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit
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The slide contains two donut charts comparing organizational size distributions.Rise of Agentic AI Report · Capgemini
Consulting deck Strategy consulting 1 hit