slides · global inventory
Customer Journey Map
Framework collection for the active corpus filters, with each row opening the slide detail view.
Matching slides 1,602
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Framework
211-240 of 1,602
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The slide uses a process flow to demonstrate the modern e-commerce user journey.2018 Bond Cap Internet Trends 2018 · Mary Meeker
Consulting deck VC research Beat · Satisfaction1 hit
64
The slide uses a cascading layout to represent the evolution of the user experience over time.2018 Bond Cap Internet Trends 2018 · Mary Meeker
Consulting deck VC research Beat · Action1 hit
65
The slide uses a cascading visual layout to represent the progression of Google's search features over time.2018 Bond Cap Internet Trends 2018 · Mary Meeker
Consulting deck VC research Beat · Action1 hit
58
Includes a quote from Pinduoduo Q4:18 Earnings Call.2019 Bond Cap Internet Trends 2019 · Mary Meeker
Consulting deck VC research 1 hit
86
The slide uses a circular flow to represent the product lifecycle.2019 Bond Cap Internet Trends 2019 · Mary Meeker
Consulting deck VC research 1 hit
316
The slide uses a linear process flow to show the user experience of using WeChat for a transaction.2019 Bond Cap Internet Trends 2019 · Mary Meeker
Consulting deck VC research 1 hit
327
The slide uses a linear process flow to demonstrate a digital-to-physical-to-digital customer journey.2019 Bond Cap Internet Trends 2019 · Mary Meeker
Consulting deck VC research 1 hit
04
Uses a complex, tangled path diagram to illustrate the 'non-linear' nature of the moving process.2024 02 Investor Strategy · Zillow Group
Consulting deck Strategy consulting Beat · ProblemLoop · Tale Two Worlds1 hit
06
The slide uses a horizontal swimlane-style layout to map the customer journey across two personas (Mover and Agent) through various stages of the home selling process.2024 02 Investor Strategy · Zillow Group
Consulting deck Strategy consulting Beat · SolutionLoop · Tale Two Worlds1 hit
07
The slide uses a dual-track customer journey map to show how the Zillow platform facilitates interactions between movers and landlords.2024 02 Investor Strategy · Zillow Group
Consulting deck Strategy consulting Beat · SolutionLoop · Tale Two Worlds1 hit
13
The slide uses a central persona (Paulo) surrounded by various UI mockups (SMS, push notifications, app interfaces) to demonstrate a hyper-personalized customer journey.2024 Investor Day · Braze
Consulting deck Strategy consulting Loop · Logic Chain1 hit
18
The slide uses a hub-and-spoke style diagram to connect various customer touchpoints/activities to a central AI processing engine.2024 Investor Day · Braze
Consulting deck Strategy consulting 1 hit
46
The slide uses a linear process flow (value chain) to categorize product offerings.2024 Investor Day · Revvity
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Zoom In1 hit
81
The slide uses a path-based journey framework to illustrate the end-to-end process from drug discovery to patient monitoring.2024 Investor Day · Revvity
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Time Machine1 hit
87
The slide uses an infinity loop diagram to connect diagnostic testing and therapeutic approaches.2024 Investor Day · Revvity
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Time Machine1 hit
20
The slide uses a process flow to demonstrate AI-driven technician support.2024 Outcompeting with AI in Process Industries · McKinsey
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Quick Win Big Bet1 hit
21
The slide uses a dual-path line chart to represent the 'Progress' over 'Time' for two different scenarios (MVE-enabled vs. standard technician).2024 Outcompeting with AI in Process Industries · McKinsey
Consulting deck Strategy consulting Beat · Evidence & Proof1 hit
27
The slide uses a persona-based narrative (Ana and Ralph) to demonstrate the workflow.2024 Outcompeting with AI in Process Industries · McKinsey
Consulting deck Strategy consulting 1 hit
16
The slide uses a dual-track journey map (Mover vs Agent) with UI screenshots illustrating each stage.2024 Q4 Investor Presentation · Zillow Group
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
27
The slide uses a dual-track timeline to show how the mover and landlord journeys align across the rental process.2024 Q4 Investor Presentation · Zillow Group
Consulting deck Strategy consulting 1 hit
29
The slide uses a circular process diagram to illustrate the customer engagement lifecycle.2025 Investor Day · Aptiv
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Pattern Hunter1 hit
50
The slide uses a 'Main Street' metaphor to categorize different types of asset-based financing.2025 Investor Day · Blue Owl
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Iceberg1 hit
104
The slide uses a circular process diagram to show the engagement lifecycle and a dashboard-style layout for financial metrics.2025 Investor Day · Aptiv
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Pattern Hunter1 hit
36
Uses a customer journey loop diagram to show the connection between engagement moments and business outcomes.2026 Capital Markets Day · Gjensidige
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Segmentation Split1 hit
37
The slide uses a circular journey map to illustrate the ecosystem of services.2026 Capital Markets Day · Gjensidige
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Segmentation Split1 hit
39
The slide maps specific service offerings (Condition report, Smart insurance, Hei, huset) to stages of the property lifecycle (Transaction, Use).2026 Capital Markets Day · Gjensidige
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Segmentation Split1 hit
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The slide uses a circular diagram to represent the customer journey (Purchase, Experience, Renew).2026 Capital Markets Day · Gjensidige
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Maturity Curve1 hit
76
The slide uses a hub-and-spoke diagram to show AI orchestration and a bar chart to show the impact on accuracy.2026 Capital Markets Day · Gjensidige
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Day In Life1 hit
29
The diagram uses an infinity loop structure to connect the initial equipment lifecycle with the ongoing service lifecycle.2026 Investor Day · JBT Marel
Consulting deck Strategy consulting Beat · VisualizationLoop · Cost Of Inaction1 hit
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The diagram uses an infinity loop to connect equipment lifecycle with service lifecycle.2026 Investor Day · JBT Marel
Consulting deck Strategy consulting Beat · Action1 hit