2026 Capital Markets Day · page 45 of 103
The slide uses a Sankey diagram to visualize the flow of customer service interactions (calls, chat, email) into automated vs. human-handled channels.
Consulting deck · impact_sizing · quantify_impact · dense density
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Slide schematic 6/7
chart 1/1 disclaimer 1/1 metric 3/4 title 1/1
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metric · primary
Components 7
sankey disclaimer big-number big-number big-number primary headline
Tools 4
Contrast Pairs loop · 78%
100% human vs 50% automated end-state
Action Titles slide · 92%Action title states ~50% automation potential
Chart Selection Guide slide · 88%Sankey accurately shows flow shift human->automated
Von Restorff Effect slide · 80%Three yellow callout circles isolate key metrics
Metrics 0
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No metric insight is anchored to this slide.
Frameworks 1