cx global insights 2025 ipsos sneak peek · page 11 of 12
The diagram on the right illustrates the 'Forces of CX' framework, which includes Enjoyment, Belonging, Certainty, Fair Treatment, Control, and Status.
Consulting deck · key_takeaways · quantify_impact · balanced density
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Slide schematic 4/5
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Components 5
scatter hub-spoke primary source-note headline
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Data Story Arc loop · 70%
Closes the loop: framework on p.10 then validating data here
Action Titles slide · 85%Title 'The Forces of CX matter as they explain and predict customer outcomes'
Annotation slide · 80%Each industry point labelled directly on the scatter
Chart Selection Guide slide · 85%Scatter plot with regression line is correct choice for correlation argument
Dual Coding Theory slide · 70%Scatter chart paired with hub-and-spoke framework recap
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Frameworks 1