cx global insights 2025 ipsos sneak peek · page 10 of 12
The slide uses a hub-and-spoke diagram for Emotional Factors and a grid of images for Experience Factors.
Consulting deck · other · present_framework · sparse density
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Slide schematic 5/5
diagram 1/1 image 1/1 paragraph 2/2 title 1/1
Components 5
hub-spoke icon-grid paragraph paragraph headline
Tools 5
MECE Principle block · 70%
Six forces of CX presented as exhaustive set of CX building blocks
Gestalt Principles slide · 80%Hub-and-spoke groups six emotional forces around 'Forces of CX' core
Law of Proximity slide · 75%Each factor's icon, label and image grouped tightly
Layering and Separation slide · 75%Two clearly partitioned blocks: Emotional Factors / Experience Factors
Picture Superiority Effect slide · 75%Photographs and icons replace text for each factor
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Frameworks 1