Banking Consumer Study 2025 · page 19 of 38
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Consulting deck · recommendation · recommend · dense density
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Action Titles slide · 88%
Imperative recommendation 'Build digital memory'
Analytical method slide · 70%Just as a great branch manager remembers their regular customers—their financial history, preferences and past conversations—banks need to build a digital memory that organizes data around each customer.
Metaphor & Analogy slide · 80%Branch manager who 'remembers regular customers' analogy for digital memory
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