Reshaping NYCHA support functions

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Problem Statement Canvas slide · 70%

Long lead times given to applicants to comply with the eligibility process (up to 12 mos.) and then to wait for a rental (up to 9 mos. wait) result in very high drop-out rate relative to benchmarks (43% cert

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The slide uses a two-row layout: Overview of current state problems and Team Recommendations for future state.