Reshaping NYCHA support functions

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Components 7

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Audience Definition slide · 50%

NYCHA's Section 8 program

Problem-Agitate-Solve (PAS) slide · 70%

Compliance-driven, error-prone model. NYCHA's Section 8 program was experiencing significant operational challenges from the recent NICE implementation, exposing the agency to a variety of regulatory

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The slide uses a two-row layout to contrast the current state (Overview) with the future state (Team Recommendations).