But participants have seen much less progress—and often, a backslide—in customer service and interaction
Winning on the Margins TeBIT 2023 · page 13 of 14
The chart shows a mix of improvement and regression across different service channels.
Consulting deck · data_table · analyze_data · dense density
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Action Titles slide · 90%
Title: 'much less progress — and often, a backslide — in customer service'.
Contrast Principle slide · 70%Dark 2017 bars next to lighter 2022 bars expose regression.
Data-Ink Ratio slide · 70%The slide features a data table with various metrics, indicating a focus on effectively presenting data.
Small Multiples slide · 90%Three small-multiple bar groups (handling, self-service, FTR).
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