Solving fashion’s product returns

Roland Berger
arc beats above · slides in the middle · loops below · scroll → 2 LOOPS
SETUP TENSION ANALYSIS EVIDENCE RESOLUTION APPENDIX
HOVER FOR DETAILS · CLICK A SLIDE FOR FULLSCREEN · STEP 5
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coverage by narrative range · generated from this deck JSON

Slide inventory

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every slide · same image gating as the playbook
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Slide 1
The slide features logos of the three partner organizations and a photo credit.front_matter
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summarize
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This is a standard acknowledgments/disclosures page in a consulting deck.other
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Includes a quote from Caroline Rush, CEO of the British Fashion Council.summarize
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The slide uses a circular flow diagram to represent the lifecycle of fashion products, including various stakeholders and processes.present_framework
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The slide uses a vertical label 'Target state: Minimised returns' to frame two outcome boxes.summarize
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The slide uses a circular process diagram to map the 'Afterlife of returns' across Customer, Transport/Logistics, and Warehouse stages, linked to specific dispopresent_solution
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The diagram is a semi-circular framework mapping initiatives across Technology, Industry Standards & Collaboration, Citizen Engagement, and Government.present_framework
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The slide provides context on the environmental footprint of fashion returns and links it to broader economic and workforce development goals in the UK.establish_context
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The slide acts as a glossary or definition page for the report.establish_context
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Figure 5: Report inputs and outputspresent_framework
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The slide details five specific research pillars and notes limitations/future research areas.summarize
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Includes a decorative photo credit.transition
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The slide uses a structured layout to categorize impacts into Return by channels, Financial impact, and Environmental impact.frame_problem
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The slide uses a high-quality fashion photograph as a visual anchor, contrasting with the heavy environmental data presented in the text.diagnose
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The slide uses donut charts to visualize demographic and behavioral segmentations of survey respondents.present_framework
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Figure 9 shows donut charts for shopping intensity and return intensity by age group.decompose_segments
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Figure 10: Consumer survey key findingssummarize
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The slide uses a circular crop for the fashion image and a list-based layout for key findings.summarize
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Slide 24 of a consulting deck, focusing on consumer return patterns.diagnose
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The chart uses a descending order of return reasons. Definitions sidebar provides context for specific consumer behaviors.diagnose
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The slide is structured as two columns of text detailing consumer behavior research regarding returns.diagnose
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Figure 13: Features that would be helpful for online shoppers to select a product that doesn't need to be returned (% of online shoppers)analyze_data
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Figure 14: Measures that would stop respondents from returning online purchases (% of online shoppers).analyze_data
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Includes a donut chart and supporting qualitative analysis.diagnose
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Includes two sets of donut charts comparing 'Yes', 'No', and 'Other' responses.analyze_data
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The diagram shows three main engagement channels (Stakeholder Interviews, IPF Forum 2022, Advisory Board) and a list of stakeholder types.present_framework
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The slide uses a combination of a narrative body text and four distinct pull-quotes from industry leaders to build credibility.summarize
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The slide uses a circular flow diagram to represent the 'Afterlife of returns' and a linear process flow for the operational steps.present_framework
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The slide uses a mix of photography and three distinct callout boxes to present industry expert perspectives.illustrate_case
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The slide uses a circular image crop and three distinct colored callout boxes for quotes.illustrate_case
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Includes quotes from industry experts highlighting the misalignment of KPIs and the environmental impact of current return practices.summarize
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Includes a quote from Franz von Bismarck-Osten (DHL CSI).summarize
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The slide uses a split layout with quotes on the left and a large photo on the right.illustrate_case
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The slide uses multiple testimonials to support the argument that technology is key to reducing return costs.summarize
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Figure 20: The target state of minimised returns and target outcomespresent_solution
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The framework is a circular segment diagram mapping initiatives to 'Industry Standards & Collaboration', 'Citizen Engagement', 'Technology', and 'Government' sepresent_framework
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The slide uses a structured layout to define the time horizon, outcome, driver, and stakeholders for the recommendation.recommend
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The slide features three distinct testimonial/expert quote boxes alongside a main body of text outlining recommendations.recommend
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illustrate_case
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Includes a summary table of initiative parameters and two testimonial callouts.present_solution
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Includes a small framework-like visual for Time horizon, Target outcome, Main driver, and Stakeholders.recommend
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The slide uses a two-column layout: left column for strategic analysis, right column for a case study and expert quotes.illustrate_case
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The slide uses a structured layout to define the initiative, its stakeholders, and specific implementation recommendations.present_solution
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illustrate_case
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The slide uses a structured layout to present a specific recommendation (Size advice) with its time horizon, outcome, drivers, and stakeholders, followed by detrecommend
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Includes a testimonial/quote from Sarah McVittie of Dressipi.summarize
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illustrate_case
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The slide features two distinct quotes/perspectives from industry leaders (Zalando and True Fit) regarding the digital transformation of fashion design and siziillustrate_case
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Includes a quote from Dax Lovegrove and specific recommendations for returns logging and shipping error reduction.present_solution
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The slide uses a split layout with descriptive text on the left and two distinct testimonial callouts on the right.illustrate_case
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The slide uses a split layout with a yellow background on the left containing the case study details and a photo on the right.illustrate_case
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Includes a testimonial/quote from Al Gerrie, CEO of ZigZag.present_solution
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Includes a quote from a sustainability specialist.recommend
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The slide combines a corporate case study with two expert quotes regarding sustainable logistics.illustrate_case
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The slide uses a structured framework to define the initiative: time horizon, target outcome, main driver, and key stakeholders.present_solution
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The slide uses a split-layout design to present two distinct case studies side-by-side.illustrate_case
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Includes a stakeholder map and a summary of EPR requirements for packaging.establish_context
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cite_precedent
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The slide sets up a quantitative analysis for a hypothetical fashion company with £1B revenue, 20k SKUs, and specific price points.frame_problem
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Uses waterfall charts to illustrate the impact of sizing measures and implementation costs on total return costs.quantify_impact
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The slide provides a conceptual overview of three CSBM types and discusses their environmental benefits and market growth potential.summarize
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Includes two charts: a bar chart comparing new vs. used clothing footprints and a bar chart showing percentage reduction for rental items.analyze_data
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The diagram is a semi-circular radial chart mapping initiatives to strategic pillars and time horizons.present_framework
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summarize
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illustrate_case
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Includes a pull-quote from Gwen Cunningham regarding digital technologies and skills.summarize
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The slide uses a value-chain style framework to map job roles to specific stages of the fashion lifecycle.present_framework
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transition
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The slide uses a 'Target state' framework to define the strategic vision for the Circular Fashion Ecosystem Project.present_solution
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The slide features a large oval-cropped editorial photograph on the left and a multi-paragraph summary text block on the right.summarize
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This is a glossary page, likely from an appendix.other
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This is a glossary page found in the appendix of a consulting deck.appendix
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Describes the research process and the assumptions behind the financial simulation scenarios.summarize
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The slide is formatted as a two-column table listing initiatives numbered 11 through 25.present_solution
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The slide presents a structured list of initiatives categorized by stakeholder and their specific role in execution.prioritize
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The slide uses a two-column layout to categorize stakeholders and their respective approaches to return management.compare_options
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appendix
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This is a bibliography/reference page.appendix
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This is a bibliography/reference page from a consulting deck.appendix
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front_matter