slides · global inventory
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Matching slides 118,471
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49,951-49,980 of 118,471
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Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
04
The slide uses a simple additive framework to show how two factors (Customer Experience and Digitisation) lead to a quantified financial risk.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Situation & Context1 hit
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Uses a broken axis (indicated by //) to display data. Categorization based on 16 digitisation KPIs.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Problem & Complication1 hit
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The slide uses a 2x2 matrix to map customer behavior, with additional stacked bar charts on the right to summarize the distribution.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
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The slide uses a table-like structure to define 'Experience promise layers' for three attributes: Approachable, Simple, and Transparent.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Uses a Venn diagram to show the intersection of design phases leading to a 'Solution', and a secondary list for the Desirable/Feasible/Viable framework.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Includes a note about a phase zero for data requests.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting 1 hit
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The slide uses a bubble-style visualization to contrast the massive $3,500 billion impact of COVID-19 against smaller historical events.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Loop · Cost Of Inaction1 hit
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The slide uses a 'some say... but some don't' rhetorical structure to challenge a common business assumption.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · SolutionLoop · Jobs To Be Done1 hit
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The slide uses a split-screen layout: left side is qualitative/conceptual, right side is quantitative data.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · SolutionLoop · Jobs To Be Done1 hit
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Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Solution1 hit
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Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting 1 hit
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This slide serves as a bibliography or reference list for previous reports in the series.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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The chart uses a Marimekko style to show both the total population size and the proportion of digital consumers.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · Satisfaction1 hit
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The chart shows a significant increase in online shopping preference across all listed countries, with growth factors ranging from 1.3x to 1.9x.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · Satisfaction1 hit
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The slide uses a combination of bar charts to compare current forecasts against previous ones across different countries.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · Satisfaction1 hit
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The slide uses a color-coded legend to categorize items by 'essentiality' (Most, Less, Least).Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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The slide serves as a source disclosure for the qualitative insights presented in the deck.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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Data source: Facebook and Bain & Company survey of 16,491 respondents in Southeast Asia.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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Includes data from Facebook/Bain survey and Jumpshot report.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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The chart highlights a regional average (SEA) followed by country-specific data (VN, TH, MY, PH, ID, SG).Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORTDigital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses country codes (ID, MY, PH, SG, TH, VN) and compares 2019 vs 2020 percentages.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses icons to categorize different consumer behaviors and metrics.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting 1 hit
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Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORTDigital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · Action1 hit
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The slide highlights that food delivery is less fragmented than ecommerce, with users typically sticking to 1-2 platforms.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · Action1 hit
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The slide highlights key drivers of NPS, specifically focusing on delivery time, fees, price, and product variety.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · Action1 hit
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The slide uses a Net Promoter Score (NPS) framework context to quantify the value of promoters.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The slide uses a side-by-side list comparison to contrast customer sentiment drivers.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit