2026 02 Capital Markets Day · page 15 of 59
The slide outlines three core pillars for customer intimacy and their corresponding 2028 ambitions.
Consulting deck · initiative_list · present_solution · overcrowded density
Slide locked Sign in to view
Slide schematic 7/9
callout 1/2 list 3/3 metric 0/1 source-note 1/1 table 1/1 title 1/1
2 without position callout 1 · metric 1
calloutmetric · primary
Components 9
primary callout bullet bullet bullet primary source-note kpi headline
Tools 3
Action Titles slide · 88%
'Enhance loyalty & engagement' + NPS 40 by 2028 callout
List presentation slide · 70%list/bullet: Offer world-class customer experience; Effortless digital journeys; New standards for digital assistants; Towards 100% of customer interactions augmented by AI
So What? Test slide · 75%Quantified ambition box answers 'so what'
Metrics 0
∅
No metrics
No metric insight is anchored to this slide.
Frameworks 0
∅
No frameworks
No framework match is anchored to this slide.