Trends & AI in the Contact Center · page 28 of 29
The slide uses a funnel-like structure for the User Experience section to represent a progression of user understanding.
Consulting deck · diagnosis · present_framework · balanced density
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Three Pillars block · 78%
Three-domain decision framework spans the slide.
2x2 matrix slide · 50%The slide mentions a 'User Experience funnel with four stages: User Demographics, Speech Analytics, Sentiment Analysis, and Individualized Data', which could be interpreted as a 2x2 matrix.
Visual Hierarchy slide · 70%Three columns Platform/UX/Data&Analytics as parallel pillars.
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Frameworks 1