{
  "docId": "019dd923-5de0-76bd-a16b-0ea49d021bbe",
  "docSlug": "148a062f7e47b0b5",
  "documentTitle": "Trends &amp; AI in the Contact Center",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 28,
  "pageCount": 29,
  "prevPage": 27,
  "nextPage": 29,
  "slideType": "diagnosis",
  "function": "present_framework",
  "density": "balanced",
  "nDataPoints": 0,
  "notes": "The slide uses a funnel-like structure for the User Experience section to represent a progression of user understanding.",
  "elementsJson": [
    "headline_text",
    "process_diagram",
    "funnel_chart",
    "bullet_list",
    "paragraph"
  ],
  "metadataConfidence": 0.95,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a16b-0ea49d021bbe/28",
  "deckHref": "/decks/019dd923-5de0-76bd-a16b-0ea49d021bbe",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a16b-0ea49d021bbe.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16b-0ea49d021bbe#slide-28",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Insight-driven platform and analytics framework to accelerate the design-develop-test-deploy cycle with automated analytics and reporting....",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-0491-71ac-9dbe-58af1c05b5dd",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.7,
        "w": 0.3,
        "x": 0.05,
        "y": 0.15
      },
      "kind": "framework",
      "text": "Platform components including UX, AI, Integration, and Analytics.",
      "attrs": null,
      "subkind": "instance",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "22183a3b-82b5-4230-8ff0-a0c35b78ed3d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.7,
        "w": 0.25,
        "x": 0.35,
        "y": 0.15
      },
      "kind": "framework",
      "text": "User Experience funnel with four stages: User Demographics, Speech Analytics, Sentiment Analysis, and Individualized Data.",
      "attrs": null,
      "subkind": "instance",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "94a99e32-0f8a-4173-af8c-8cc43e08f44e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.7,
        "w": 0.3,
        "x": 0.65,
        "y": 0.15
      },
      "kind": "paragraph",
      "text": "Insight-driven platform and analytics framework to accelerate the design-develop-test-deploy cycle with automated analytics and reporting. Visualize Key Metrics, Reinforce design with Analytics, and Perform real-time A/B Testing.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "6ac00757-1b97-43b3-a2c7-b34cc681e9d2",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.5,
        "x": 0.05,
        "y": 0.05
      },
      "kind": "title",
      "text": "What to Look For When Making Solution Decisions",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "79c304ae-d94a-4a6d-9c45-978bb4493dfe",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Three Pillars",
      "slug": "three-pillars",
      "agent": "Architect",
      "layer": "block",
      "matchId": "019deab8-5d9d-755d-94f4-6981132fd5da",
      "evidence": "Three-domain decision framework spans the slide.",
      "confidence": 78
    },
    {
      "name": "2x2 matrix",
      "slug": "matrix-2x2",
      "agent": null,
      "layer": "slide",
      "matchId": "1e04f3c6-50a3-4651-8302-46d6d6d138c0",
      "evidence": "The slide mentions a 'User Experience funnel with four stages: User Demographics, Speech Analytics, Sentiment Analysis, and Individualized Data', which could be interpreted as a 2x2 matrix.",
      "confidence": 0.5
    },
    {
      "name": "Visual Hierarchy",
      "slug": "visual-hierarchy",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019deab8-5d79-7672-b9ad-4586c8d197ec",
      "evidence": "Three columns Platform/UX/Data&Analytics as parallel pillars.",
      "confidence": 70
    }
  ],
  "frameworks": [
    {
      "name": "Three Pillars Framework",
      "slug": null,
      "matchId": "019deab8-5e37-77d3-9443-bf07d605fac5",
      "evidence": "Platform / User Experience / Data & Analytics columns.",
      "confidence": 75
    }
  ],
  "arcBeats": [
    {
      "to": 28,
      "from": 26,
      "beatId": "019deab8-53fc-7373-9c3e-6e5f83b63f44",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Impact & Next Steps",
      "beatSlug": null,
      "evidence": "Evolutionary roadmap, talent skillsets, solution decision criteria.",
      "position": 5,
      "confidence": 88,
      "parentBeatName": null,
      "parentBeatSlug": null
    },
    {
      "to": 28,
      "from": 24,
      "beatId": "019deab8-5496-7544-9234-6eca8f1f1cd5",
      "arcName": "The Triple Take",
      "arcSlug": "triple-take",
      "beatName": "The Action (Now What)",
      "beatSlug": null,
      "evidence": "Pitfalls, case proof, roadmap and decision criteria.",
      "position": 3,
      "confidence": 55,
      "parentBeatName": null,
      "parentBeatSlug": null
    }
  ],
  "loops": [
    {
      "to": 28,
      "from": 26,
      "name": "Maturity Curve",
      "slug": "36-maturity-curve",
      "bestFor": "Digital transformation, capability building, benchmarking",
      "matchId": "019deab8-5576-728a-8ef1-4dcdf3173fc3",
      "evidence": "5-stage roadmap MVP to Hyper-personalization (p26), team skillsets (p27), decision criteria (p28).",
      "position": 6,
      "objective": "Lay out maturity progression and required capabilities",
      "structure": "Current Maturity Level -> The Gap to Next Level -> Required Capabilities -> The Roadmap",
      "confidence": 80,
      "description": "Show where you are on a progression and what it takes to reach the next level"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}