Trends & AI in the Contact Center · page 24 of 29
Uses a before-after framing to contrast negative behaviors with positive strategic actions.
Consulting deck · comparison_table · compare_options · overcrowded density
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Before-After-Bridge block · 90%
Explicit avoid-arrow-works structure across 5 paired rows.
Contrast Pairs loop · 78%Pitfall/best-practice pairs anchor the loop.
Comparison frame slide · 70%The slide presents a comparison table highlighting common pitfalls to avoid and best practices for conversational AI implementation.
Law of Similarity slide · 75%Matched icons across rows pair bad practice to fix.
Visual Hierarchy slide · 80%Two-column 'What to Avoid' vs 'What Works' with arrow between.
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