Intelligent Automation, Reporting & Analytics, Process Excellence, End-to-End Process Ownership, Change Management, and Business Continuity Planning are now part of at least 50% of GBS organizations.
2023 Global Shared Services and Outsourcing Survey · page 21 of 29
The chart displays 13 categories of capabilities, each with two data points (implemented vs. planned).
Consulting deck · data_table · analyze_data · dense density
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