Reshaping NYCHA support functions

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Action Titles slide · 85%

Callout 'reduce cost-to-serve from ~$1700/FTE to ~$1400/FTE'.

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cost-to-serve cost_savings · $1400 / FTE

Greater process efficiencies (less paper, automation, select outsourcing, etc.) will reduce cost-to-serve from ~$1700 / FTE to ~$1400 / FTE ($4-5M annual savings)

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Reshaping NYCHA support functions · slide 89