Reshaping NYCHA support functions

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Slide schematic 4/6

callout 0/1 diagram 1/1 legend 1/1 metric 0/1 subtitle 1/1 title 1/1

2 without position callout 1 · metric 1

calloutmetric · primary

Components 6

callout process legend primary subtitle headline

Tools 3

Action Titles slide · 85%

Title quotes the insight: 'complicated steps and wide range of pain points'.

Annotation slide · 80%

Pain-point annotations along process steps.

Process flow slide · 80%

Process flow chart showing applicant steps from scheduling to eligibility determination

Metrics 1

Time per step other · Up to 6 months

Complicated steps and wide range of pain points in tenant interview process

Frameworks 1

process-map 90%

The slide depicts a sequential flow of activities with decision points.

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