2019 Holiday Survey of Consumers Keeping the good times rolling

Deloitte
arc beats above · slides in the middle · loops below · scroll → 2 LOOPS
SETUP TENSION ANALYSIS EVIDENCE RESOLUTION APPENDIX
HOVER FOR DETAILS · CLICK A SLIDE FOR FULLSCREEN · STEP 2
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Slide 1
Features a snowflake graphic composed of various retail-related icons.front_matter
Open slide detailBeat · Attention
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summarize
Open slide detailBeat · Attention
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summarize
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Data source: Deloitte 2019 holiday retail survey.analyze_data
Open slide detailBeat · NeedLoop · Logic Chain
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Open slide detailBeat · NeedLoop · Logic Chain
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The slide uses a pie chart to segment total holiday spending into three main categories: Non-gift purchases ($389), Gifts and gift cards ($511), and Experiencesquantify_impact
Open slide detailLoop · Logic Chain
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The slide uses a hub-and-spoke style visual to connect the aggregate category to its sub-components.quantify_impact
Open slide detailLoop · Logic Chain
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Sample size (N) = 4,410. ^Average spend includes only respondents who will purchase the above-mentioned category or item.analyze_data
Open slide detailLoop · Logic Chain
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Open slide detailLoop · Logic Chain
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The chart combines a bar chart for volume and a line chart for spend. The right side is a horizontal bar chart for recipient demographics.analyze_data
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Includes a specific data point for average gift card spend compared to the previous year.analyze_data
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Source: 2019 Deloitte holiday survey data.analyze_data
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Includes average spend metrics for online vs in-store channels.analyze_data
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Data source: Deloitte 2019 holiday retail survey.analyze_data
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Sample size (N) = 4,410analyze_data
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The table displays rankings of retail formats by income group, while the bar chart shows overall preference percentages.analyze_data
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Data shows a shift in device preference for specific shopping tasks.analyze_data
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Data source: Deloitte 2019 holiday shopping survey.analyze_data
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The slide uses icons to represent three distinct omnichannel shopping behaviors with corresponding survey data from 2018 and 2019.present_solution
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Data source: Deloitte 2019 survey.analyze_data
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summarize
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summarize
Open slide detailBeat · Satisfaction
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Data source: Deloitte 2019 holiday survey.analyze_data
Open slide detailBeat · Satisfaction
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The slide highlights that 79% of shoppers are open to trying new retailers, with price being the top driver.analyze_data
Open slide detailBeat · Satisfaction
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Open slide detailBeat · Action
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The slide uses a mix of callout boxes for key metrics and bar charts for demographic breakdowns.quantify_impact
Open slide detailBeat · Action
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The table highlights a significant skew toward travel and socializing for high spenders (71% vs 29%).analyze_data
Open slide detailBeat · Action
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The data indicates a strong preference for traditional delivery methods over newer, more specialized options.analyze_data
Open slide detailBeat · Action
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The chart uses a dual-line graph to show distribution of delivery time expectations for two different shopper segments.analyze_data
Open slide detailBeat · Action
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The slide uses a timeline-based visualization to correlate shopping start dates with average spend metrics.quantify_impact
Open slide detailBeat · Action
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Combines bar chart for percentage share and line chart for average spend.analyze_data
Open slide detailBeat · Action
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The chart shows a shift in consumer shopping intent from late November to early December, likely due to the shorter holiday season.analyze_data
Open slide detailBeat · Action
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Open slide detailBeat · Action
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Data source: Deloitte 2019 holiday survey.quantify_impact
Open slide detailBeat · Action
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Open slide detailBeat · Action
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analyze_data
Open slide detailBeat · Action
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The chart uses red boxes to highlight the 2011 and 2019 data points for 'Weaken significantly/modestly'.analyze_data
Open slide detailBeat · ActionLoop · Cost Of Inaction
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analyze_data
Open slide detailBeat · ActionLoop · Cost Of Inaction
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Includes survey sample size (4,410) and dates (Sept 6-13, 2019).appendix
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