anlak storytelling
All kinds
Document kinds
Loading document kinds...

Primary corpus lens for browsing and insights. Selection lives in the URL.

All formats
Orientation
Loading formats...

Landscape, portrait, square, or unknown document geometry.

Unlock
Deloitte · consulting-deck

Customer Service Excellence 2022

30 pages · 4 arc beats · 2 loops

Consulting-Deck Download JSON
Unlock

Customer Service Excellence 2022

Deloitte
arc beats above · slides in the middle · loops below · scroll → 2 LOOPS
SETUP TENSION ANALYSIS EVIDENCE RESOLUTION APPENDIX
HOVER FOR DETAILS · CLICK A SLIDE FOR FULLSCREEN · STEP 1
— No image bound to this slide. Wire up imgproxy to display the rendered slide JPEG.
—

Deck intelligence map

4
coverage by narrative range · generated from this deck JSON
Narrative range 17 total
Metadata
Components
Metrics
Tools
Frameworks
Beats
Loops
Situation & Context 4 slides 100% 4/4 slides 100% 4/4 slides · 25 hits
— 0/4 slides
100% 4/4 slides
— 0/4 slides
100% 4/4 slides
— 0/4 slides
Problem & Complication 4 slides 100% 4/4 slides 100% 4/4 slides · 27 hits
— 0/4 slides
— 0/4 slides
— 0/4 slides
100% 4/4 slides 75% 3/4 slides Evidence & Proof 6 slides 100% 6/6 slides 100% 6/6 slides · 37 hits
— 0/6 slides
— 0/6 slides
33.3% 2/6 slides 100% 6/6 slides 100% 6/6 slides Impact & Next Steps 3 slides 100% 3/3 slides 100% 3/3 slides · 17 hits
— 0/3 slides
— 0/3 slides
33.3% 1/3 slides 100% 3/3 slides
— 0/3 slides

Slide inventory

30
every slide · same image gating as the playbook
01
Slide 1
front_matter
Open slide detail
02
front_matter
Open slide detail
03
transition
Open slide detailBeat · Situation & Context
04
Includes contact information for two Deloitte leads in Finland.front_matter
Open slide detailBeat · Situation & Context
05
summarize
Open slide detailBeat · Situation & Context
06
summarize
Open slide detailBeat · Situation & Context
07
transition
Open slide detail
08
Includes a 'How to read the charts' guide with a dual-axis example (bar and line chart).present_framework
Open slide detail
09
Includes a map of Europe with regional highlights and a list of countries per region.analyze_data
Open slide detail
10
The slide uses a combination of donut charts for size, a bar-line combo chart for industry performance, and a summary table for organizational structure.analyze_data
Open slide detail
11
transition
Open slide detailBeat · Problem & Complication
12
Includes a bar chart for contact reasons and a combo chart (bar + line) for customer satisfaction drivers.diagnose
Open slide detailBeat · Problem & ComplicationLoop · Zoom In
13
Dual-axis charts showing percentage distribution of team types/placements (bars) against average CS/ES scores (lines).analyze_data
Open slide detailBeat · Problem & ComplicationLoop · Zoom In
14
Includes two stacked bar charts and a donut chart comparing regional usage of social media.analyze_data
Open slide detailBeat · Problem & ComplicationLoop · Zoom In
15
Includes a donut chart for adoption rates, a list of investment priorities, and a horizontal bar chart for self-service capabilities.analyze_data
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
16
The slide uses a radar chart (spider chart) to visualize multi-channel engagement patterns.analyze_data
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
17
transition
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
18
The slide uses a dual-chart layout to correlate operational processes (tools, assignment) with performance scores (ES/CS).diagnose
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
19
Includes a donut chart for regional survey frequency and a combo chart (bar + line) for satisfaction correlation.analyze_data
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
20
The slide uses a dual-axis chart approach to correlate involvement percentages with satisfaction scores (3.77 and 3.52 benchmarks).quantify_impact
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
21
transition
Open slide detail
22
The chart shows a positive correlation between the number of indicators measured and customer satisfaction scores.diagnose
Open slide detail
23
The slide uses a combination of bar and line charts to show correlations between operational habits and satisfaction scores.analyze_data
Open slide detail
24
analyze_data
Open slide detail
25
transition
Open slide detail
26
Includes a bar chart of investment channels and a horizontal bar chart of service priorities.summarize
Open slide detailBeat · Impact & Next Steps
27
The slide uses radar charts to visualize investment intensity across 9 distinct channels (Self-service, Chatbot, Mobile App, Social Media, Voicebot, Chat, Videoanalyze_data
Open slide detailBeat · Impact & Next Steps
28
The slide uses a radar chart (spider chart) to visualize performance or priority levels across 8 distinct categories for 8 different segments (6 industries, 2 ranalyze_data
Open slide detailBeat · Impact & Next Steps
29
other
Open slide detail
30
other
Open slide detail