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Bain · consulting-deck

Simple & Digital Customer Experience Model

16 pages · 4 arc beats · 2 loops

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Simple & Digital Customer Experience Model

Bain
arc beats above · slides in the middle · loops below · scroll → 2 LOOPS
SETUP TENSION ANALYSIS EVIDENCE RESOLUTION APPENDIX
HOVER FOR DETAILS · CLICK A SLIDE FOR FULLSCREEN · STEP 1
— No image bound to this slide. Wire up imgproxy to display the rendered slide JPEG.
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Deck intelligence map

4
coverage by narrative range · generated from this deck JSON
Narrative range 15 total
Metadata
Components
Metrics
Tools
Frameworks
Beats
Loops
Situation & Context 2 slides 100% 2/2 slides 100% 2/2 slides · 8 hits
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Problem & Complication 3 slides 100% 3/3 slides 100% 3/3 slides · 22 hits
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33.3% 1/3 slides 100% 3/3 slides 100% 3/3 slides · 4 hits 100% 3/3 slides · 6 hits Evidence & Proof 5 slides 100% 5/5 slides 100% 5/5 slides · 21 hits
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80% 4/5 slides 100% 5/5 slides 100% 5/5 slides · 6 hits 100% 5/5 slides · 6 hits Solution & Approach 5 slides 100% 5/5 slides 100% 5/5 slides · 27 hits
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60% 3/5 slides 80% 4/5 slides 100% 5/5 slides
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Slide inventory

16
every slide · same image gating as the playbook
01
Slide 1
Includes Bain & Company branding and a headshot of the presenter.front_matter
Open slide detailBeat · Situation & Context
02
front_matter
Open slide detailBeat · Situation & Context
03
The central hub is labeled 'Simple & Digital Customer Experience Model'.present_framework
Open slide detailBeat · Problem & ComplicationLoop · Golden Circle
04
This is the classic Bain & Company 'Elements of Value' pyramid.present_framework
Open slide detailBeat · Problem & ComplicationLoop · Golden Circle
05
The slide uses Bain's 'Elements of Value' framework to correlate customer perception with loyalty metrics.quantify_impact
Open slide detailBeat · Problem & ComplicationLoop · Golden Circle
06
The slide uses the standard Bain & Company NPS methodology.present_framework
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
07
The slide uses a matrix structure to compare NPS types. It is a standard Bain & Company framework for NPS implementation.present_framework
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
08
The slide outlines the operational framework for NPS, distinguishing between competitive benchmarking, episode/touchpoint feedback, relationship feedback, and ecompare_options
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
09
This is the classic Bain & Company NPS Closed Loop Feedback model.present_framework
Open slide detailBeat · Evidence & ProofLoop · Golden Circle
10
The slide depicts the classic Bain & Company Net Promoter System framework, featuring the inner and outer loops connected by a huddle.present_framework
Open slide detailBeat · Solution & Approach
11
The diagram uses a circular flow model to represent continuous improvement loops connected by a central huddle.present_framework
Open slide detailBeat · Solution & Approach
12
The slide outlines a structured approach to customer experience design, moving from episode design to implementation requirements and continuous agile deploymenplan_implementation
Open slide detailBeat · Solution & Approach
13
The slide uses a grid of cards to represent different workstreams or design components.plan_implementation
Open slide detailBeat · Solution & Approach
14
Uses the 'On Stage / Backstage' framework, common in service design.illustrate_case
Open slide detailBeat · Solution & Approach
15
front_matter
Open slide detail
16
The slide features a stylized gear/conveyor belt graphic and the Bain & Company logo.front_matter
Open slide detail